Timeshare Rental & Resale Frequently Asked Questions

Category: General - About our rental process


  • Can you describe the rental process when Rental Protection Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Rental Protection Service fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Rental Protection Service fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Rental Protection Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Rental Protection Service allows a renter to report a problem within 7 calendar days after the check-out date. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 8 calendar days after the check-out date provided that the renter did not report a problem.

  • Can you describe the rental process when Secure Payment Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Secure Payment Service Booking fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Secure Payment Service Booking fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Secure Payment Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Secure Payment Service allows a renter to report a problem within 24 hours after checking in. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 1 business day after the check-in date provided that the renter did not report a problem.

  • Can you describe the rental process?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing.

    Step 5: The rental agreement is electronically forwarded to the renter for signing.

    Step 6: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 7: The renter verifies the reservation with the resort or the property manager.

    Step 8: The renter occupies the unit and enjoys his or her vacation.

    It is important to note that renters and owners need to contact each other using either our web site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. EZ Resort Vacations does not have control over the transaction and both, the owner and the renter have an option to utilize our web site at their own discretion to complete the transaction. While it is encouraged to utilize our web site to complete the rental transaction, the owner and/or the renter may elect not to do so.

  • Do I have to use your Rental Protection Service?

    Rental Protection Service is an optional feature that is available for owners and renters to utilize if they wish to do so and you ARE NOT required to use it. At the time of the rental listing creation, an owner will specify one of the three Rental Protection Service options for the listing: “Mandatory”, “Optional”, and “None”. The “Mandatory” option will require the renter to utilize the Rental Protection Service when renting this particular listing. The “Optional” feature leaves it up to the renter whether to utilize the Rental Protection Service or not. With this option, the owner is basically saying that he/she will rent the unit to renters who wish to use the Rental Protection Service as well as to renters who do not wish to use the Rental Protection Service. This is the most flexible option and we recommend creating listings with this option in order to accommodate all potential renters. Finally, with the “None” option, the owner indicates that he/she does not want to use Rental Protection Service at all and renters who wish to rent this listing cannot use the Rental Protection Service.

    Rental transactions that will not utilize the Rental Protection Service can be completed outside of our web site. As soon as the renter rents the listing, makes an offer, or, simply, sends an inquiry to an owner, the renter and the owner will be able to contact each other and arrange payments, negotiate terms, prices, etc. The owner and the renter may utilize our web site if they wish to do so and take advantage of a built-in workflow, free rental agreement, etc., but they are not required to do so. However, if a rental transaction will utilize the Rental Protection Service, the renter and the owner will need to use our web site to complete the transaction.

  • Do you provide rental agreements and what is the cost?

    We provide free complimentary electronic rental agreements for any rental transaction on our web site.

  • How can I rent my property?

    You would need to create a rental listing on our web site at www.ezresortvacations.com. Once on the web site, click the Rent Out or Sell Your Timeshare button and follow the instructions on the screen.

  • How can I sell my property?

    You would need to create a resale listing on our web site at www.ezresortvacations.com. Once on the web site, click the Rent Out or Sell Your Timeshare button and follow the instructions on the screen.

  • How to sign up for your services?

    You can create an account by visiting our web site at www.ezresortvacations.com and clicking on the Register link. Then fill out the registration form and click the Create Account button. Also, the web site has full up-to-date information about our services.

  • There are plenty of other timeshare or vacation property rental and resale web sites. How is EZ Resort Vacations different?

    EZ Resort Vacations differentiates itself from the competition in a number of ways as follows:
    - We provide a one-stop shop where you can rent, buy, or sell timeshares/vacation properties, manage payments and rental agreements, and protect your purchase.
    - Our listing fees are 100% refundable if the listing did not generate any leads or communication from any of our users to the owner.
    - The entire rental process from creating rental listings, searching for available rentals, making offers, submitting payments, and signing rental agreements to using our Rental Protection Service, is automated and is completely online, thus, eliminating traditional paperwork and headaches associated with handling it, especially when geographically distributed parties are involved.
    - Our resale process from creating rental listings, searching for available rentals, and making offers is automated and is completely online.
    - Our automated rental & resale process provides instant and electronic negotiation capabilities that speed up the negotiation process.
    - We provide free electronic rental agreements that are built in into our automated rental process.
    - We do not impose any time limitation with regard to advance placement of rental listings. For example, you can create listings now for any check-in date in the future.
    - Our services are offered at extremely low prices especially when you consider the value of our entire service offering.

  • What are the benefits of buying a timeshare from an owner rather than buying it directly from the resort or a property manager?

    Buying a timeshare from an owner is significantly cheaper than buying it directly from the resort or a property manager. Generally, owners are motivated and are willing to negotiate.

  • What are the benefits of renting a timeshare from an owner rather than renting it directly from the resort or a property manager?

    Renting a timeshare from an owner is significantly cheaper than renting it directly from the resort or a property manager. Generally, owners are motivated and are willing to negotiate especially if it is getting closer to a 60-days exchange limitation imposed by many timeshare exchange companies.

  • What are the benefits of staying at a timeshare unit rather than a standard hotel room?

    Staying at a timeshare unit rather than a hotel room will benefit a traveler in many ways. First of all, it is significantly cheaper to stay at a timeshare unit if it was rented directly from an owner. A similar size room or a suite at a hotel will cost many times more the cost of the timeshare rental. Secondly, it is convenient to stay at a timeshare unit as most of them have a kitchen or a kitchenette, which allows guests to prepare snacks or meals. Many families prefer to have breakfast and lunch in a unit and go out to a restaurant for dinner. As a result, it will also save guests considerable amount of money. Staying at large timeshare units is also convenient for families and provides privacy for family members. Unlike staying at a standard hotel room, children and parents do not need to share a room anymore.

  • Category: General - About our resale process


  • Can you describe the process of buying/selling a timeshare?



    Step 1: A timeshare unit owner visits our web site to list his or her property for sale. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available resale properties.

    Step 2: A potential buyer who wishes to purchase a property visits our web site and searches through the company’s database of available resale properties.

    Step 3: The buyer may submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range. The buyer may also contact the owner simply by clicking a button on the web site. The buyer and the owner will connect with each other, negotiate the terms of the deal, choose a closing company, and decide on the next steps.

    Step 4: Once closing takes place, the buyer takes posession of the property and enjoys his or her vacations for years to come.

    It is important to note that buyers and owners need to contact each other using either our web site or by other means and complete the transaction on their own, including arranging payment, choosing a closing company, handle escrow, etc. EZ Resort Vacations does not have control over the transaction.

  • Category: General - Help


  • Who do I contact if I need help when using this web site?

    You may use the contact form by clicking the Contact Us menu button on our web site to contact our staff or call us directly at (888) 393-5378. Please keep in mind that some activities such as inquiries about a status of a reservation, filing a dispute notice, etc. can only be done online once you are logged in into our web site. We also provide a rich set of frequently asked questions on the web site that covers majority of inquiries we receive from customers. We encourage you to check FAQs prior to contacting our staff.

  • Category: General - Time zone


  • What if my local time zone is different than the Eastern Standard Timezone?

    We use Eastern Standard Time Zone for all activities and transactions occurring on The Site. Therefore, all deadlines, expiration dates and times, and other time sensitive materials are expressed in Eastern Standard Time. If your local time zone is different that the Eastern Standard Time Zone, you will need to convert your local time into Eastern time.

  • What time zone is used for all deadlines, expiration dates and times, and other time sensitive materials?

    We use Eastern Standard Time Zone for all activities and transactions occurring on The Site. Therefore, all deadlines, expiration dates and times, and other time sensitive materials are expressed in Eastern Standard Time. If your local time zone is different that the Eastern Standard Time Zone, you will need to convert your local time into Eastern time.

  • Category: General - User accounts & registration


  • Are there any restrictions for users to register on your web site?

    Yes, there are. You must be at least 21 years old.

  • Can I change information on my user account over the phone?

    You cannot make changes to your user profile over the phone by calling our customer support; it can only be done on the web site.
    In order to change information on your user account, you need to sign in on our web site at www.ezresortvacations.com and then click on My Profile link. On this screen you can make the changes and save them.

  • How can I change information (address, phone, email, etc.) on my user account?

    In order to change information on your user account, you need to sign in on our web site at www.ezresortvacations.com and then click on My Profile link. On this screen you can make the changes and save them. Please note that you cannot make changes to your user profile over the phone by calling our customer support; it can only be done on the web site.

  • How can I create an account on your web site?

    You can create an account by visiting our web site at www.ezresortvacations.com and clicking on the Register link. Then fill out the registration form and click the Create Account button.

  • How to sign in to my user account?

    In order to sign in into your user account, you need to visit our web site at www.ezresortvacations.com, click on the Sign-In link, type your user name and password, and then click Sign In button.

  • How to sign up for your services?

    You can create an account by visiting our web site at www.ezresortvacations.com and clicking on the Register link. Then fill out the registration form and click the Create Account button. Also, the web site has full up-to-date information about our services.

  • I forgot my password. What do I do?

    In order to reset your password, you need to visit our web site at www.ezresortvacations.com, click on the Sign In link, and then click Forgot Password link. Follow instructions on the screen to complete the request. Please note that you cannot retrieve or reset your password by calling our customer support; it can only be done on the web site.

  • I forgot my user name. What do I do?

    In order to retrieve your user name, you need to visit our web site at www.ezresortvacations.com, click on the Sign In link, and then click Forgot User Name link. Follow instructions on the screen to complete the request. Please note that you cannot retrieve your user name by calling our customer support; it can only be done on the web site.

  • I live outside of USA. Can I still use your web site to rent, sell, or buy timeshares?

    Absolutely! Our web site can be used by people residing anywhere in the world renting timeshare resorts located anywhere in the world. However, all payments processed through EZ Resort Vacations are in U.S. currency.

  • I need help entering account verification code. Can you please help?

    In order to enter your verification code, please visit our website at www.ezresortvacations.com, sign in into your account, and then proceed to My Profile screen. On that screen, you will see "Enter Email Verification Code" link right below the "Email Address" field as shown on the screenshot below.

    Once you click on the "Enter Email Verification Code" link, you will see a field called "Email Verification Code". Please enter your verification code there and click the "Submit Verification Code" link located right below the field.

  • Why do users must be at least 21 years old to register on your web site?

    Many resorts require one of the guests to be at least 21 years old. This rule is enforced by resorts at check-in and in the past we have received reports of guests not being able to check-in which resulted their reservation to go to waste. We have this requirement to protect you and your investment.

  • Category: General - Messages


  • I am trying to send a message to another user but cannot find a way to compose a new message in the Messages tab in My Activity section. How can I send a message?

    Please keep in mind that the Messages tab in My Activity section is not an email application with full functionality like Outlook, Gmail, etc. On this web site, you can only send messages to the party you are dealing with. In order to send a message to the other party you are dealing with, you would need to visit the details page for that rental listing or transaction and use a Contact button, if available. The message created using this method will appear in your Sent Items area and the other party's Inbox in My Activity->Messages tab.

  • I need to reply to a message I received in my Inbox on the Messages tab in My Activity section. How can I do that?

    You would need to click on the message you wish to reply to and then click the "Reply" button. Type your response and click the Send button. The reply message created using this method will appear in your Sent Items area and the recipient's Inbox in My Activity->Messages tab.

  • Why am I not receiving email notifications from you?

    We are sending emails to the email address specified in your user profile every time there is some change in a transaction you are involved in. Please check spam settings and the spam folder in your email. For some reason, some email service providers will route these emails to the spam folder.

  • Category: For Owners - Listings


  • At what point do you mark a listing as “Rented”?

    Listings are marked as Rented when a new rental transaction is created. Listings that are marked as “Rented” are not available for search and rent, submission of new offers by renters, and acceptance of new offers by owners. However, existing outstanding offers remain valid and active until the owner accepts and signs the rental agreement. At that point all existing outstanding offers are automatically rejected.

  • At what point do you mark a listing as “Sold”?

    Listings are marked as Sold when the owner communicates that information to us. Listings that are marked as “Sold” are not available for searching and selling, submission of new offers by prospective buyers, and acceptance of new offers by owners.

  • Can an owner change the cancellation policy of a rental listing?

    Owners may modify the cancellation policy as long as there are no pending offers or rental transactions associated with the listing.

  • Can I cancel a listing over the phone?

    Unfortunately, listings cannot be cancelled over the phone. Listings can be cancelled only online on our web site.

  • Can I cancel a listing?

    A listing may be cancelled if there are no pending offers or rental or resale transactions for this listing. However, listing fees are not refundable for listings that had a rental or a resale transaction, an offer, or any type of communication from any of the site’s users to the owner at some point during its existence.

  • Can I change a check-in type for my rental listing from “Fixed" to “Floating"?

    A check-in type cannot be changed. If you need to change it, you would need to cancel the existing rental listing and create a new listing with the new listing type. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately.
    These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • Can I change a check-in type for my rental listing from “Floating" to “Fixed"?

    A check-in type cannot be changed. If you need to change it, you would need to cancel the existing rental listing and create a new listing with the new listing type. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately.
    These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • Can I change a Secure Payment Service option for my rental listing?

    A Secure Payment Service option cannot be changed. If you need to change it, you would need to cancel the existing rental listing and create a new listing with the desired Secure Payment Service Option. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately. These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • Can I create a listing over the phone?

    Unfortunately, listings cannot be created over the phone. Listings can be created only online on our web site.

  • Can I create a listing to rent or sell the property outside of United States?

    Yes, you may create a listing for properties located anywhere in the world. Just keep in mind that all fees must be paid in a U.S. currency.

  • Can I create a rental listing if I own a unit during a certain season but a specific week is not assigned by the resort?

    Each listing can only represent one unit and one rental period. Rental period can be either a) one specific check-in date for listings with a fixed check-in date, or, b) a range of check-in dates for listings with floating check-in dates. Rental listings with fixed check-in dates have significantly more features available on our web site than listings with floating check-in dates. If you wish to create listings with a fixed check-in date, you need to contact the resort and reserve a unit for a specific check-in date prior to creating a rental listing on this web site.

  • Can I create a rental listing if I own points rather than a deeded unit?

    Yes, you can. Each listing can only represent one unit and one rental period. Rental period can be either a) one specific check-in date for listings with a fixed check-in date, or, b) a range of check-in dates for listings with floating check-in dates. Rental listings with fixed check-in dates have significantly more features available on our web site than listings with floating check-in dates. If you wish to create listings with a fixed check-in date, you need to contact the resort and reserve a unit for a specific check-in date prior to creating a rental listing on this web site.

  • Can I create a rental listing if own a week but not at a specific resort?

    Yes you can. In this case, you need to choose the name of your vacation club/home owners association/management company instead of the resort name and then proceed and create a listing with floating check-in dates. Alternatively, you can contact your vacation club, home owners association, or management company and make a reservation at a specific resort for a specific check-in date. Then you may create a rental listing on our web site for that specific reservation.

  • Can I create a resale listing if own a week but not at a specific resort?

    Yes you can. In this case, you need to choose the name of your vacation club/home owners association/management company instead of the resort name.

  • Can I create a single rental listing for multiple dates?

    Each listing can only represent one unit and one rental period. Rental period can be either a) one specific check-in date for listings with a fixed check-in date, or, b) a range of check-in dates for listings with floating check-in dates. Owners who own multiple periods and/or units at the same resort, must create separate listings for each unit and rental period combination.

  • Can I create a single rental listing for multiple units?

    Each listing can only represent one unit for one specific check-in date (rental period). Separate listings must be created for each rental. Owners who own multiple periods and/or units at the same resort, must create separate listings for each period and unit.

  • Can I create a single resale listing for multiple units?

    Each listing can only represent one unit, week, or a set of points. Owners who own multiple units, weeks, or a sets of points at the same resort/property, must create separate listings for each unit, week, or a set of points.

  • Can I modify a listing over the phone?

    Unfortunately, listings cannot be modified over the phone. Listings can be modified only online on our web site.

  • Can I pay over the phone?

    Unfortunately, payments cannot be accepted over the phone. Any payment transaction must be completed online on our web site.

  • Can I use an unlimited listings subscription retroactively and apply it towards listings that were active prior to purchasing the unlimited listings subscription?

    An unlimited listings subscription cannot be applied towards listings that were active prior to the activation of the subscription. An unlimited listings subscription can be applied only towards listings that were activated while the subscription was active.

  • Do I have to use your Rental Protection Service?

    Rental Protection Service is an optional feature that is available for owners and renters to utilize if they wish to do so and you ARE NOT required to use it. At the time of the rental listing creation, an owner will specify one of the three Rental Protection Service options for the listing: “Mandatory”, “Optional”, and “None”. The “Mandatory” option will require the renter to utilize the Rental Protection Service when renting this particular listing. The “Optional” feature leaves it up to the renter whether to utilize the Rental Protection Service or not. With this option, the owner is basically saying that he/she will rent the unit to renters who wish to use the Rental Protection Service as well as to renters who do not wish to use the Rental Protection Service. This is the most flexible option and we recommend creating listings with this option in order to accommodate all potential renters. Finally, with the “None” option, the owner indicates that he/she does not want to use Rental Protection Service at all and renters who wish to rent this listing cannot use the Rental Protection Service.

    Rental transactions that will not utilize the Rental Protection Service can be completed outside of our web site. As soon as the renter rents the listing, makes an offer, or, simply, sends an inquiry to an owner, the renter and the owner will be able to contact each other and arrange payments, negotiate terms, prices, etc. The owner and the renter may utilize our web site if they wish to do so and take advantage of a built-in workflow, free rental agreement, etc., but they are not required to do so. However, if a rental transaction will utilize the Rental Protection Service, the renter and the owner will need to use our web site to complete the transaction.

  • How can I activate my listing?

    In order to activate a listing, please sign in into your EZ Resort Vacations account, proceed to the My Activity section, then click on the Owner tab, and then on the Listings tab. Choose “Pending Activation Listings’ option form the drop-down field and click the Apply Filter button. Find the listing you wish to activate and click the “Activate Listing” button. Then follow the prompts on the screen.

  • How can I cancel my listing?

    You would need to sign in into your account, proceed to the My Activity section, click on the Owner tab, and then click on the Listings tab. Find the listing you wish to cancel and click the View/Modify Listing Details button. The details of your listing will be displayed; scroll all the way down and click on the Cancel Listing button.

  • How can I change a check-in type for my rental listing?

    A check-in type cannot be changed. If you need to change it, you would need to cancel the existing rental listing and create a new listing with the new listing type. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately.
    These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • How can I change a listing I have created?

    In order to modify your listing, you would need to sign in into your account, proceed to the My Activity section, click on the Owner tab, and then click on the Listings tab. Find the listing you wish to modify and click the View/Modify Listing Details button. The details of your listing will be displayed. Make the changes and click the Save Changes button.

  • How can I find my listings?

    You can find your listings by clicking on the Owner tab and then Listings tab in My Activity section.

  • How can I rent my property?

    You would need to create a rental listing on our web site at www.ezresortvacations.com. Once on the web site, click the Rent Out or Sell Your Timeshare button and follow the instructions on the screen.

  • How can I sell my property?

    You would need to create a resale listing on our web site at www.ezresortvacations.com. Once on the web site, click the Rent Out or Sell Your Timeshare button and follow the instructions on the screen.

  • How can I view my listings?

    You may view all your listings in the My Activity->Owner->Listings section on our web site. In order to get to that section please visit our web site, login into your account, and click on the "My Activity" link in the top right-hand corner of the screen. The "My Activity" screen will be displayed. Click on the Owners tab and then on the Listings tab. All your listings will be displayed on the screen.

  • How do I enable instant price negotiation for my listing?

    At the time of the listing creation, click "Yes" in the Allow Auto Negotiations field and specify the lowest acceptable amount.

  • How many pictures or images can I upload for my listing?

    At this time each listing may contain up to 2 pictures or images.

  • How much does it cost to list units for rent on your web site?

    The standard new listing fee is $19.99. An optional $7.99 featured listing fee distinguishes your listing from others and gives it a better visibility as featured listings are displayed at the top of the search results and in the Featured Listings section on the home page. Keep in mind that the entire listing fee is 100% refundable if the listing did not generate any leads or communication from any of our users to the owner via our web site regardless of whether the unit was rented or not. OTHERWISE, THE LISTING FEE IS NON-REFUNDABLE. Refunds are made in a form of credit to your EZ Resort Vacations account to be applied against future charges. All fees must be paid in a U.S. currency.

  • How much does it cost to list units for sale on your web site?

    The standard new listing fee is $32.99. An optional $9.99 featured listing fee distinguishes your listing from others and gives it a better visibility as featured listings are displayed at the top of the search results and in the Featured Listings section on the home page. Keep in mind that the entire listing fee is 100% refundable if the listing did not generate any leads or communication from any of our users to the owner via our web site regardless of whether the unit was rented or not. OTHERWISE, THE LISTING FEE IS NON-REFUNDABLE. Refunds are made in a form of a credit to your EZ Resort Vacations account to be applied against future charges. All fees must be paid in a U.S. currency.

  • How much does it cost to sign up for an unlimited listings subscription?

    An unlimited listings subscription’s price (whether for a new subscription or for a renewal of the existing subscription) is published on our web site and is subject to change. The exact price is determined on the date a new subscription is purchased or on the date an existing subscription is renewed. Please note that unlimited listings subscription fees are non-refundable in any circumstances.

  • How to create a listing that is similar to my other listings?

    You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately.

  • I am creating a listing but my resort/property is not listed on your site. What should I do?

    At the time of the listing creation you have an option to add a non-listed resort/property. However, rental listings for resorts not listed on our site require manual verification of the resort/property information by our staff before they become active and searchable on the web site. Such verifications are conducted within 2 business days from the listing creation date.

  • I am looking at my offers but I do not see a button to accept the offer. I only see “Reject Offer” button. Why is that?

    Offers can be accepted when listings are active. If a listing has been rented, any outstanding offer cannot be accepted. However, in case of a rental transaction cancellation if the listing becomes available again, outstanding offers for that listing can be accepted at that time.

  • I just created my listing. Why is it not active?

    This may happen in two cases: a) listings were not activated by the owner yet. In order to activate a listing, visit My Activity section, then click on the Owner tab, and then on the Listings tab. Choose “Pending Activation Listings’ option form the drop-down field and click the Apply Filter button. Find the listing you wish to activate and click the “Activate Listing” button; b) listings for resorts/properties not listed on our site require manual verification of the resort/property information by our staff before they become active and searchable on the web site. Such verifications are conducted within 2 business days from the listing creation date.

  • I tried to change a listing type but the field was grayed out and I was not able to change it. What should I do?

    If you need to change a listing type, you would need to cancel the existing rental listing and create a new listing with the new listing type. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately.
    These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • I tried to change a Secure Payment Service option but the field was grayed out and I was not able to change it. What should I do?

    If you need to change a Secure Payment Service option, you would need to cancel the existing rental listing and create a new listing with the desired Secure Payment Service Option. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately. These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • I tried to use a discount code but received an error stating that the discount code is invalid, have already been used, or expired. Why is this happening and what can I do now?

    There are many different types of discount codes we use: some are a single-use codes, others can be used by certain users or have a limitation on the number of uses. In addition, all discount codes have effective and expiration dates, so that the codes can only be used during a valid period. You may try another code if you have one or otherwise proceed without using a discount code.

  • I tried to use your electronic price negotiation feature for my rental listing with floating check-in dates but the system did not let me do so. What should I do?

    Rental listings with floating check-in dates cannot use the instant price negotiation feature on this web site. Our instant price negotiation feature only applies to rental listings with a fixed check-in date.

  • I wanted to modify my rental listing but some fields are not modifiable. What do I do?

    You may modify most of the fields in the rental listing except for: Resort, Listing Category, Check-in Type, Check-in date, Check-out date, Unit Size, Number of points (if applicable), Number of nights, Featured Listing Indicator, and Listing Expiration Date. If you need to change any of these fields, you would need to cancel the existing rental listing and create a new listing with new values. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately.
    These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • I wanted to modify my resale listing but some fields are not modifiable. What do I do?

    You may modify most of the fields in the resale listing except for: Resort, Listing Category, Unit Size, Number of points (if applicable), Featured Listing Indicator, and Listing Expiration Date. If you need to change any of these fields, you would need to cancel the existing resale listing and create a new listing with new values. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately.
    These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • I wanted to use your Rental Protection Service for my rental listing with floating check-in dates but was not able to do so. What should I do?

    Rental listings with floating check-in dates cannot use Rental Protection Service on this web site. Our Rental Protection Service only applies to rental listings with a fixed check-in date.

  • I wanted to use your Secure Payment Service for my rental listing with floating check-in dates but was not able to do so. What should I do?

    Rental listings with floating check-in dates cannot use Secure Payment Service on this web site. Our Secure Payment Service only applies to rental listings with a fixed check-in date.

  • What are restrictions for posting rental listings?

    Owners must be legally able to rent the property specified in the rental listing. The owner must own rights to rent the property for the rental period specified in the listing.

    * Owners may not list units obtained as an exchange or some other accommodation transaction via timeshare exchange companies such as RCI and Interval International or alike that forbid any use of the property for non-personal or rental purposes. In addition, all maintenance fees and other assessments with respect to the Rental Property must be paid and the owner must be in good standing at the resort at a date not less than sixty (60) days prior to the check-in date.

    * Owner must describe the unit fully and accurately, including but not limited to any additional fees, taxes, surcharges, and alike to be paid to the resort. In addition, renters should not be required to attend any sales presentations.

    * Your rental listing may only include text descriptions, graphics, pictures, and other content relevant to the rental of the property. You can only use the content that you have created yourself (ex, personal photos, textual descriptions, etc.), own, or have obtained necessary licenses, rights, consents and permissions to all patent, trademark, trade secret, copyright or other proprietary rights to the content used in the listing.

    * We reserve the right to remove any information, including photos and advertisements, that violates another company’s copyright license, is for other services that do not belong to the rental listing, or to otherwise limit a user’s ability to post. Use of photos, images, logos, or descriptions copied from other websites or other companies’ sales material in your listing violates the copyright law and constitutes a copyright infringement.


  • What are restrictions for posting resale listings?

    Owners must be legally able to sell the property specified in the resale listing.

    * All maintenance fees and other assessments are current with respect to the property specified in a resale listing. Additionally, the owner must be in good standing with the resort’s management/property manager at the time of listing's creation.

    * Owner must describe the unit fully and accurately, including but not limited to maintenance fees, assessments, transfer fees, etc.

    * Your rental listing may only include text descriptions, graphics, pictures, and other content relevant to the rental of the property. You can only use the content that you have created yourself (ex, personal photos, textual descriptions, etc.), own, or have obtained necessary licenses, rights, consents and permissions to all patent, trademark, trade secret, copyright or other proprietary rights to the content used in the listing.

    * We reserve the right to remove any information, including photos and advertisements, that violates another company’s copyright license, is for other services that do not belong to the rental listing, or to otherwise limit a user’s ability to post. Use of photos, images, logos, or descriptions copied from other websites or other companies’ sales material in your listing violates the copyright law and constitutes a copyright infringement.


  • What do different listing statuses mean?

    These are statuses and their meanings that are being currently used for rental listings:
    Pending - The listing has been created but not activated. The listing is not available for searching, accepting offers, renting, or selling on the web site.

    Active - The listing is active and is available for searching, accepting offers, renting, or selling on the web site. In order to activate it, please visit My Activity->Owner->Listings section on the web site, find the listing, and click the Activate Listing button.

    Rented/Sold - The listing has been rented or sold and is no longer available for searching, accepting offers, renting, or selling on the web site. If you wish to activate this listing again, you would need to create a new listing.

    Expired - The listing has passed its expiration date and is no longer available for searching, accepting offers, renting, or selling on the web site. If you wish to activate this listing again, you would need to create a new listing.

    Cancelled - The listing has been cancelled and is no longer available for searching, accepting offers, renting, or selling on the web site. If you wish to activate this listing again, you would need to create a new listing.

  • What is a “Fixed check-in date” rental listing?

    Listings with fixed check-in dates have been reserved for a specific check-in date. These listings can be rented online and can accept electronic offers on this web site.

  • What is a “Floating check-in date” rental listing?

    Listings with floating check-in dates have not been reserved for a specific check-in date. These listings can be reserved at the renter’s request during the check-in date range as specified by the listing’s owner. Listings with floating check-in dates cannot be rented online using this web site or cannot accept electronic offers on this web site. However, potential renters may contact the owner using this web site and complete their transaction outside of this system.

  • What is a featured listing?

    Featured listings are also displayed in the designated featured listings section on our home page. This section is highlighted and has a better exposure to renters rather than standard listings. All featured listings are displayed in a round-robin rotation. Additionally, featured listings are displayed at the top of our rental search results which gives a better visibility to your listing.

  • What is an instant price negotiation and how does it work?

    We provide instant price negotiation capabilities as per the Owner’s instructions at the time of the listing’s creation. If instructed to do so by the Owner, we may instantly accept an offer or generate a counteroffer. While Owners can specify the minimum acceptable price, they do not have any control over the our proprietary algorithm used to instantly accept offers or generate counteroffers. In case of counteroffers, potential renters or buyers may either accept the counteroffer or reject it and submit the original offer to the Owner. Instant acceptance of the offer or acceptance of the counteroffer initiates creation of a new rental or resale transaction.

  • What is an unlimited listings subscription?

    An unlimited listings subscription allows the owner to create an unlimited number of rental and/or resale listings (depending on the subscription type) within the specified duration of the subscription. An unlimited listings subscription is effective as of the date the owner signed up for a subscription and expires based on the specified duration of the subscription from the effective date. An unlimited listings subscription can be renewed earlier than its expiration date. In this case, the new expiration date is extended for the unused portion of the expiring subscription. Listings created under any unlimited listings subscription must adhere to the Listing Terms and Conditions for the appropriate type of the subscription. Subscriptions can be of a different type: a) subscriptions that allow creation of only standard listings, and, b) subscriptions that allow creations of featured listings. An unlimited listings subscription that allows creation of only standard rental listings will cover only a standard listing fee portion of a featured listing. The owner is responsible to cover the featured listing fee on an a la carte basis. An unlimited listings subscription that allows creation of featured listings can be used to create either standard or featured listings at no additional cost besides the cost of the subscription. Subscription fees are non-refundable in any circumstances. The money back guarantee that is applicable to a la carte listings does not apply to listings subscriptions. An unlimited subscription’s price (whether for a new subscription or for a renewal of the existing subscription) is published on our web site and may change. The exact price is determined on the date a new subscription is purchased or on the date an existing subscription is renewed. An unlimited listings subscription cannot be applied towards listings that were active prior to the activation of the subscription. A rental listings subscription can be applied only towards listings that were activated while the subscription was active.

  • What is the size limitation for pictures or images I can upload for my listing?

    Pictures and images must be les than 4 MB (megabytes). Generally speaking, saving images as PNG type (file extension is .png) dramatically reduces the size of the image file.

  • What is your refund policy for listing fees?

    Rental listings can be cancelled at any time. Owners are entitled to a FULL REFUND for listing fees as long as the listing did not generate any leads or communication from any of The Site’s users to the owner via The Site. OTHERWISE, THE LISTING FEE IS NON-REFUNDABLE REGARDLESS OF WHETHER THE UNIT WAS RENTED OR NOT. Refunds are issued in a form of credit to your EZ Resort Vacations account to be applied against future charges.

  • What is your refund policy for unlimited listings subscription fees?

    Unlimited listings subscription fees are non-refundable in any circumstances. The money back guarantee that is applicable to a la carte listings does not apply to unlimited listings subscriptions.

  • What types of rental listings can be created on this web site?

    This web site supports creation of rental listings with a fixed check-in date or a floating check-in date. Listings with fixed check-in dates have been reserved for this specific check-in date. Listings with floating check-in dates have not been reserved for a specific check-in date. These listings can be reserved at the renter’s request during the check-in date range as specified by the listing’s owner. Listings with floating check-in dates cannot be rented online using this web site or cannot accept electronic offers on this web site. However, potential renters may contact the owner using this web site and complete their transaction outside of this system.

  • When do I pay a listing fee?

    Listing fees are due at the time of the listing’s creation and are payable via credit card on our web site. Listings with unpaid listing fees do not become active, and, therefore, are not available for searching, renting, or buying.

  • Why is there a restriction on creation of some rental listings with check-in dates occurring earlier than 14 days from the listing’s creation date?

    In order to allow sufficient amount of time for owners and renters to respond and complete all steps of the rental process, rental listings that utilize our Rental Protection Service with check in dates occurring earlier than 14 days from the listing’s creation date are not allowed.

  • Why my listing does not come up when searching listings on your site?

    This may happen in two cases: a) listings were not activated by the owner yet. In order to activate a listing, visit My Activity section, then click on the Owner tab, and then on the Listings tab. Choose “Pending Activation Listings’ option form the drop-down field and click the Apply Filter button. Find the listing you wish to activate and click the “Activate Listing” button; b) listings for resorts/properties not listed on our site require manual verification of the resort/property information by our staff before they become active and searchable on the web site. Such verifications are conducted within 2 business days from the listing creation date.

  • Category: For Owners - Offers


  • At what point do you mark a listing as “Rented”?

    Listings are marked as Rented when a new rental transaction is created. Listings that are marked as “Rented” are not available for search and rent, submission of new offers by renters, and acceptance of new offers by owners. However, existing outstanding offers remain valid and active until the owner accepts and signs the rental agreement. At that point all existing outstanding offers are automatically rejected.

  • At what point do you mark a listing as “Sold”?

    Listings are marked as Sold when the owner communicates that information to us. Listings that are marked as “Sold” are not available for searching and selling, submission of new offers by prospective buyers, and acceptance of new offers by owners.

  • Can I accept an offer over the phone?

    Unfortunately, offers cannot be accepted over the phone. Offers can be accepted only online on our web site.

  • Can I reject an offer over the phone?

    Unfortunately, offers cannot be rejected over the phone. Offers can be rejected only online on our web site.

  • How can I find my offers?

    You can find your offers by clicking on the Owner tab and then Offers tab in My Activity section.

  • I missed a deadline for responding to an offer and it is expired now. What can be done?

    Failure to respond within the allowable timeframe results in an expiration of the offer. There is nothing can be done to the expired offer.

  • What do different offer statuses mean?

    These are statuses and their meanings that are being currently used for rental offers:
    Submitted - The Renter or Buyer has submitted an offer and the Owner needs to either accept or reject it. The owner has until 11:59PM ET on the third (3rd) full calendar day from the offer submission date to respond. Otherwise, the offer will be automatically expired. In order to respond to an offer, please visit My Activity->Owner->Offers section on the web site, find the offer, and click Accept Offer or Reject Offer button.

    Accepted - The Owner accepted the offer. For rental offers, this action creates a new rental transaction.

    Auto-Accepted - The system automatically accepted the offer on behalf of the owner as per owner’s instructions for the automatic price negotiation feature. For rental offers, this action creates a new rental transaction.

    Rejected - The Owner has rejected the offer. The offer is no longer active or valid.

    Auto-Rejected - The system automatically rejected the offer on behalf of the owner as per owner’s instructions for the automatic price negotiation feature. The offer is no longer active or valid.

    Revoked - The Renter or Buyer revoked his/her offer. The offer is no longer active or valid.

    Expired - The offer has expired due to a non-response from the Owner by the deadline. The offer is no longer active or valid.

    Cancelled - The offer has been cancelled and is no longer active or valid.

  • What happens when an offer is instantly accepted?

    Instant acceptance of an offer initiates creation of a new rental or resale transaction.

  • Category: For Owners - Rentals


  • Can I cancel a rental transaction if I am using your Rental Protection Service?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our Rental Protection Service, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use the Rental Protection Service. Please check the terms and conditions of the Rental Protection Service for more details. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our Rental Protection Service, renters receive their rent amount back. However, Rental Protection Service Fees and Payment Processing Fees are not refundable.

  • Can I cancel a rental transaction if I am using your Secure Payment Service?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listing’s creation; Refunds/credits for rental transactions that utilize either our Rental Protection Service or Secure Payment Service, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use the Rental Protection Service or the Secure Payment Service. Please check the terms and conditions of the Rental Protection Service and the Secure Payment Service for more details. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our Secure Payment Service, renters receive their rent amount back. However, Secure Payment Booking Fees and Payment Processing Fees are not refundable.

  • Can I cancel a rental transaction over the phone?

    Unfortunately, rental transactions cannot be cancelled over the phone. Cancellable rental transactions can be cancelled only online on our web site.

  • Can I cancel a rental transaction?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our payment processing services, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use our payment processing services. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our payment processing services, renters receive their rent payment back.

  • Can I pay over the phone?

    Unfortunately, payments cannot be accepted over the phone. Any payment transaction must be completed online on our web site.

  • Can I provide a resort confirmation number for a rental transaction over the phone?

    Unfortunately, resort confirmation numbers for a rental transaction cannot be provided over the phone. Resort confirmation numbers can be provided only online on our web site.

  • Can I report a problem with a rental transaction over the phone?

    Unfortunately, problems with a rental transaction cannot be recorded over the phone. Problems with rental transactions can be reported only online on our web site by logging into My Activity section, then clicking Owners or Renters tab (depending on your role in this rental transaction), then clicking the Rentals tab, finding the rental transaction you wish to report a problem for, and clicking the "Report Problem" button.

  • Can you describe the rental process when Rental Protection Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Rental Protection Service fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Rental Protection Service fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Rental Protection Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Rental Protection Service allows a renter to report a problem within 7 calendar days after the check-out date. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 8 calendar days after the check-out date provided that the renter did not report a problem.

  • Can you describe the rental process when Secure Payment Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Secure Payment Service Booking fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Secure Payment Service Booking fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Secure Payment Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Secure Payment Service allows a renter to report a problem within 24 hours after checking in. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 1 business day after the check-in date provided that the renter did not report a problem.

  • Can you describe the rental process?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing.

    Step 5: The rental agreement is electronically forwarded to the renter for signing.

    Step 6: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 7: The renter verifies the reservation with the resort or the property manager.

    Step 8: The renter occupies the unit and enjoys his or her vacation.

    It is important to note that renters and owners need to contact each other using either our web site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. EZ Resort Vacations does not have control over the transaction and both, the owner and the renter have an option to utilize our web site at their own discretion to complete the transaction. While it is encouraged to utilize our web site to complete the rental transaction, the owner and/or the renter may elect not to do so.

  • Do you provide rental agreements and what is the cost?

    We provide free complimentary electronic rental agreements for any rental transaction on our web site.

  • How can a renter or an owner enforce the cancellation policy?

    The rental cancellation policy is enforced by the Company only for rental transactions that utilize the Company’s payment collection and processing services; owners and renters are responsible for enforcing cancellation policy for all other rental transections.

  • How can I contact the buyer?

    In order to contact the buyer, please login into your EZ Resort Vacations account and click on the My Activity link located in the top right section of the screen. You will be routed to the My Activity page. Click on the Owner tab, and then click on the Offers tab. You will see a list of your offers. Each offer has a button called Contact Offeror. Click on that button and type your message to the prospective buyer.

  • How can I contact the owner of a rental listing?

    In order to contact the owner, please login into your EZ Resort Vacations account and click on the My Activity link located in the top right section of the screen. You will be routed to the My Activity page. Click on the Renter/Buyer tab, and then click on the Rentals tab. You will see a list of your rental transactions. Each rental transaction has a button called Contact Owner. Click on that button for the rental transaction in question and type your message to the owner.

  • How can I contact the owner of a resale listing?

    In order to contact the owner, please login into your EZ Resort Vacations account and click on the My Activity link located in the top right section of the screen. You will be routed to the My Activity page. Click on the Renter/Buyer tab, and then click on the Offers tab. You will see a list of your offers. Each offer has a button called Contact Owner. Click on that button and type your message to the owner.

  • How can I contact the renter?

    In order to contact the renter, please login into your EZ Resort Vacations account and click on the My Activity link located in the top right section of the screen. You will be routed to the My Activity page. Click on the Owner tab, and then click on the Rentals tab. You will see a list of your rental transactions. Each rental transaction has a button called Contact Renter. Click on that button for the rental transaction in question and type your message to the renter.

  • How can I find my rental transactions?

    You can find your rental transactions by clicking on the Owner tab and then Rentals tab in My Activity section.

  • How can I print rental transaction details?

    You can print rental transaction details by clicking Display/Print As PDF button on the Transaction Details screen. The rental transaction details will be displayed as a PDF file and can be printed from there. You would need Adobe Acrobat Reader installed in order to view the agreement. Adobe Acrobat Reader can be installed for free at www.adobe.com/products/reader.html

  • How can I view and/or print a rental agreement?

    You can view and/or print the rental agreement by navigating to My Activity->Owner->Rentals, finding a particular rental transaction and clicking the “Display/Print Rental Agreement As PDF” button. The rental agreement will be opened as a PDF file and can be printed from there. You would need Adobe Acrobat Reader installed in order to view the agreement. Adobe Acrobat Reader can be installed for free at www.adobe.com/products/reader.html

  • How can I view full contact information of the renter?

    You can view this information by navigating to My Activity->Owner->Rentals, finding a particular rental transaction and clicking the “Display/Print Rental Agreement As PDF” button. The rental agreement will be opened as a PDF file and will contain full contact information of the renter. You would need Adobe Acrobat Reader installed in order to view the agreement. Adobe Acrobat Reader can be installed for free at www.adobe.com/products/reader.html

  • How do I complete a rental transaction if I am using your Rental Protection Service?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Rental Protection Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Rental Protection Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee. Payments for the owner’s portion of Rental Protection Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Rental Protection Service fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Rental Protection Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 8 calendar days after the check-out date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • How do I complete a rental transaction if I am using your Secure Payment Service?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Secure Payment Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Secure Payment Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or by the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Secure Payment Service Booking fee. Payments for the owner’s portion of Secure Payment Service booking fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Secure Payment Service Booking fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Secure Payment Service Booking fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier, to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 1 business day after the check-in date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in a cancellation of a rental transaction and a refund of the collected rent payments to the renter.

    * The renter verifies the reservation and notifies us by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • How do I complete a rental transaction?

    We do not control rental transactions nor are involved in between Owner and Renter in rental transactions. In this case the owner and the renter contact each other using either our site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. While it is encouraged to utilize our site to complete rental transactions, the owner and/or the renter may elect not to do so.

  • I am renting out a unit and using your Rental Protection service. What are the next steps after I transferred the reservation to the renter’s name?

    The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.

  • I am renting out a unit and using your Rental Protection Service. What are the next steps after signing the rental agreement?

    * Once the rental agreement is signed by you, it is routed to the renter for acceptance, signature, and payment for the rent amount and the renter’s portion of the Rental Protection Service fee. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I am renting out a unit and using your Secure Payment service. What are the next steps after I transferred the reservation to the renter’s name?

    The renter verifies the reservation and notifies EZ Resort Vacations by 11:59PM ET on the third (3rd) full calendar day from the day of the owner’s reservation transfer or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.

  • I am renting out a unit and using your Secure Payment Service. What are the next steps after signing the rental agreement?

    * Once the rental agreement is signed by you, it is routed to the renter for acceptance, signature, and payment for the rent amount and the renter’s portion of the Secure Payment Service Booking fee. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier, to accept and sign the rental agreement and submit payment. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or by the check-in date, whichever is earlier. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer or by the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I am renting out a unit. What are the next steps after signing the rental agreement?

    The owner and the renter contact each other using either the EZ Resort Vacation, Inc.’ s web site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. EZ Resort Vacations, Inc. does not have control over the transaction and both, the owner and the renter have an option to utilize the EZ Resort Vacation, Inc.’ s web site at their own discretion to complete the transaction. While it is encouraged to utilize the web site to complete the rental transactions, the owner and/or the renter may elect not to do so.

  • I am trying to send a message to the renter but cannot find a way to compose a new message in the Messages tab in My Activity section. How can I send a message?

    Please keep in mind that the Messages tab in My Activity section is not an email application with full functionality like Outlook, Gmail, etc. In order to send a message to a renter, you need to visit My Activity->Owner->Rentals tab and click the "Contact Renter" button for a particular rental transaction. The message created using this method will appear in your Sent Items area and the renter's Inbox in My Activity->Messages tab.

  • I missed a deadline for responding to a dispute. What can be done?

    Failure to respond within the allowable timeframe is considered as a default. We will be processing the dispute without the requested information and will produce a resolution based on the existing facts and information. There is nothing can be done to reinstate this transaction.

  • I missed a deadline for responding to a rental transaction and you have automatically cancelled it. What can be done?

    Failure to respond within the allowable timeframe is considered as a default and results in cancellation of a transaction. There is nothing can be done to reinstate this transaction.

  • I tried to use a discount code but received an error stating that the discount code is invalid, have already been used, or expired. Why is this happening and what can I do now?

    There are many different types of discount codes we use: some are a single-use codes, others can be used by certain users or have a limitation on the number of uses. In addition, all discount codes have effective and expiration dates, so that the codes can only be used during a valid period. You may try another code if you have one or otherwise proceed without using a discount code.

  • What can I do if the renter involved in my rental transaction does not respond to my inquires or does not honor his/her commitment and I am using your Rental Protection Service?

    If a renter does not complete his/her action by the imposed deadline, it is considered as a renter's default. Rental cancellations due to the renter's default will automatically re-activate your rental listing and make it available for searching and renting on the web site.

  • What can I do if the renter involved in my rental transaction does not respond to my inquires or does not honor his/her commitment and I am using your Secure Payment Service?

    If a renter does not complete his/her action by the imposed deadline, it is considered as a renter’s default. Rental cancellations due to the renter’s default will automatically re-activate your rental listing and make it available for searching and renting on the web site.

  • What can I do if the renter involved in my rental transaction does not respond to my inquires or does not honor his/her commitment?

    The owner and the renter need to contact each other using either our web site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. EZ Resort Vacations, Inc. does not have control over the transaction and both, the owner and the renter have an option to utilize our web site at their own discretion to complete the transaction. Please keep in mind, while it is encouraged to utilize our web site to complete the rental transaction, the renter may elect not to do so.

    You may consider reaching out to the renter using other contact methods. The renter's full contact information can be viewed by navigating to My Activity->Owner->Rentals, finding a particular rental transaction and clicking the “Display/Print Rental Agreement As PDF” button. The rental agreement will be opened as a PDF file and will contain full contact information of the renter.

    Finally, if after several contact attempts the renter still does not respond and you have decided to look for another renter, you would need to cancel the rental transaction by navigating to My Activity->Owner->Rentals, finding this particular rental transaction and clicking the “Cancel Rental” button. Rental cancellations due to the renter's default will automatically re-activate your rental listing and make it available for searching and renting on the web site.

  • What do different rental transaction statuses mean?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept, sign, and pay full rent amount. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed.

  • What do different statuses mean for rental transaction that utilize your Rental Protection Service is used?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service, the owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee and the payment processing fee. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the corresponding listing. For rental transactions that do not utilize our Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service, the renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment for the rent amount, Rental Protection Service fee, and payment processing fee. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction. For rental transactions that do not utilize Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. For rental transactions that utilize our Rental Protection Service, the owner needs to provide us the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter. For rental transactions that do not utilize our Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. For rental transactions that utilize our Rental Protection Service, the renter needs to complete his/her verification and notify us by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed. This status applies only to rental transactions that do not utilize Rental Protection Service.

    Protected - Rental transaction is completed and Rental Protection Service is engaged. No further actions are needed. This status applies only to rental transactions that utilize Rental Protection Service. Funds are released to the owner eight (8) calendar days after the check-out date provided that the renter did not file a dispute.

    Processing disbursement - We are processing the release of funds to the owner. This status applies only to rental transactions that utilize Rental Protection Service.

    Funds disbursed - Funds have been released to the owner. This status applies only to rental transactions that utilized Rental Protection Service.

    Cancelled - This rental transaction has been cancelled.

    Disputed by renter - The renter has filed a dispute notice for this transaction. We are currently investigating it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer. This status applies only to rental transactions that utilize Rental Protection Service.

    Dispute resolved - We have made a final determination on a dispute; this dispute has been resolved. Now we are ready to start processing the disbursement of funds based on the dispute resolution. This status applies only to rental transactions that utilize Rental Protection Service.

  • What do different statuses mean for rental transactions?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or on the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee or the Secure Payment Service Booking fee. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the corresponding listing. For rental transactions that do not utilize our Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept and sign the rental agreement as well as pay the rent amount due. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or on the check-in date, whichever is earlier, to accept and sign the rental agreement and submit payment for the rent amount, Rental Protection Service fee or Secure Payment Service Booking fee, and payment processing fee. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction. For rental transactions that do not utilize Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. For rental transactions that utilize our Rental Protection Service or the Secure Payment Service, the owner needs to provide the confirmation number by 11:59PM ET on the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in a cancellation of a rental transaction and a refund of the collected rent payments to the renter. For rental transactions that do not utilize our Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the renter needs to complete his/her verification and notify us by 11:59PM ET on the third (3rd) full calendar day from the day of the reservation transfer by the owner or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed. This status applies only to rental transactions that do not utilize Rental Protection Service or Secure Payment Service.

    Protected/Secured - Rental transaction is completed and Rental Protection Service or Secure Payment Service is engaged. No further actions are needed. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service. Funds are released to the owner eight (8) calendar days after the check-out date when Rental Protection Service is used or one (1) calendar day after the check-in date when Secure Payment Service is used, provided that the renter did not file a dispute.

    Processing disbursement - We are processing the release of funds to the owner. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

    Funds disbursed - Funds have been released to the owner. This status applies only to rental transactions that utilized Rental Protection Service or Secure Payment Service.

    Cancelled - This rental transaction has been cancelled.

    Disputed by renter - The renter has filed a dispute notice for this transaction. We are currently investigating it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

    Dispute resolved - We have made a final determination on a dispute; this dispute has been resolved. Now we are ready to start processing the disbursement of funds based on the dispute resolution. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

  • What if a rental transaction was cancelled due to a non-response from the owner?

    Failure to respond within the allowable timeframe is considered as a default and results in cancellation of a transaction. There is nothing can be done to reinstate this transaction.

  • What if a rental transaction was cancelled due to a non-response from the renter?

    Failure to respond within the allowable timeframe is considered as a default and results in cancellation of a transaction. There is nothing can be done to reinstate this transaction.

  • What is an instant price negotiation and how does it work?

    We provide instant price negotiation capabilities as per the Owner’s instructions at the time of the listing’s creation. If instructed to do so by the Owner, we may instantly accept an offer or generate a counteroffer. While Owners can specify the minimum acceptable price, they do not have any control over the our proprietary algorithm used to instantly accept offers or generate counteroffers. In case of counteroffers, potential renters or buyers may either accept the counteroffer or reject it and submit the original offer to the Owner. Instant acceptance of the offer or acceptance of the counteroffer initiates creation of a new rental or resale transaction.

  • What is your refund policy for Rental Protection Service fees?

    The Rental Protection Service fee submitted by the owner is non-refundable in any circumstances unless the renter does not submit payment for the rental and the renter’s portions of the Rental Protection Service fee within the allowable time as outlined in Rental Protection Service Terms and Conditions.
    The Rental Protection Service fee submitted by the renter is non-refundable in any circumstances.

  • What is your refund policy for Secure Payment Service fees?

    The Secure Payment Service Booking Fee submitted by the owner is non-refundable in any circumstances unless the renter fails to accept and sign the electronic rental agreement and fulfill his/her payment obligations within the allowable time as outlined in Secure Payment Service Terms and Conditions.
    The Secure Payment Service Booking Fee and Payment Processing fee submitted by the renter are non-refundable in any circumstances.

  • When should I sign the rental agreement for a rental transaction that uses your Rental Protection Service?

    * First, the timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee. Payments for the owner’s portion of Rental Protection Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Rental Protection Service fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Rental Protection Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

  • When should I sign the rental agreement for a rental transaction that uses your Secure Payment Service?

    * First, the timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or by the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Secure Payment Service Booking fee. Payments for the owner’s portion of Secure Payment Service Booking fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Secure Payment Service Booking fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Secure Payment Service Booking fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

  • When should I sign the rental agreement for a rental transaction?

    It is totally up to you. Some owners sign it after collecting a small deposit or a full rent payment, others sign it first and then collect the rent payment.

  • Category: For Owners - Resales


  • Can you describe the process of buying/selling a timeshare?



    Step 1: A timeshare unit owner visits our web site to list his or her property for sale. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available resale properties.

    Step 2: A potential buyer who wishes to purchase a property visits our web site and searches through the company’s database of available resale properties.

    Step 3: The buyer may submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range. The buyer may also contact the owner simply by clicking a button on the web site. The buyer and the owner will connect with each other, negotiate the terms of the deal, choose a closing company, and decide on the next steps.

    Step 4: Once closing takes place, the buyer takes posession of the property and enjoys his or her vacations for years to come.

    It is important to note that buyers and owners need to contact each other using either our web site or by other means and complete the transaction on their own, including arranging payment, choosing a closing company, handle escrow, etc. EZ Resort Vacations does not have control over the transaction.

  • Category: For Owners - Payments and fees


  • Can I pay over the phone?

    Unfortunately, payments cannot be accepted over the phone. Any payment transaction must be completed online on our web site.

  • How can I view and/or print a history of my billing and payment transactions?

    You can view and/or print your billing and payment transactions by navigating to the Billing and Payment Transactions tab in My Activity section.

  • How can I view my billing and payment account balance?

    You can view your billing and payment account balance by navigating to the Billing and Payment Transactions tab in My Activity section.

  • How long does it take to issue a refund?

    It takes 2-3 business days for us to issue refunds for refundable transactions.

  • How much does it cost to list units for rent on your web site?

    The standard new listing fee is $19.99. An optional $7.99 featured listing fee distinguishes your listing from others and gives it a better visibility as featured listings are displayed at the top of the search results and in the Featured Listings section on the home page. Keep in mind that the entire listing fee is 100% refundable if the listing did not generate any leads or communication from any of our users to the owner via our web site regardless of whether the unit was rented or not. OTHERWISE, THE LISTING FEE IS NON-REFUNDABLE. Refunds are made in a form of credit to your EZ Resort Vacations account to be applied against future charges. All fees must be paid in a U.S. currency.

  • How much does it cost to list units for sale on your web site?

    The standard new listing fee is $32.99. An optional $9.99 featured listing fee distinguishes your listing from others and gives it a better visibility as featured listings are displayed at the top of the search results and in the Featured Listings section on the home page. Keep in mind that the entire listing fee is 100% refundable if the listing did not generate any leads or communication from any of our users to the owner via our web site regardless of whether the unit was rented or not. OTHERWISE, THE LISTING FEE IS NON-REFUNDABLE. Refunds are made in a form of a credit to your EZ Resort Vacations account to be applied against future charges. All fees must be paid in a U.S. currency.

  • How much does it cost to sign up for an unlimited listings subscription?

    An unlimited listings subscription’s price (whether for a new subscription or for a renewal of the existing subscription) is published on our web site and is subject to change. The exact price is determined on the date a new subscription is purchased or on the date an existing subscription is renewed. Please note that unlimited listings subscription fees are non-refundable in any circumstances.

  • How much does it cost to use your Rental Protection service?

    An owner’s portion of the Rental Protection Service fee is $29.99. A renter’s portion of the Rental Protection Service fee is also $29.99. An additional payment processing fee in the amount of 1.99% of the rent amount is due from each, owner and renter. All fees must be paid in a U.S. currency.

  • How much does it cost to use your Secure Payment Service?

    An owner’s portion of the Secure Payment Service Booking fee is 3.99% of the rent amount. A renter’s portion of the Secure Payment Service Booking fee is also 3.99%. An additional payment processing fee in the amount of 1.99% of the rent amount is due from each, owner and renter. All fees must be paid in a U.S. currency.

  • I tried to use a discount code but received an error stating that the discount code is invalid, have already been used, or expired. Why is this happening and what can I do now?

    There are many different types of discount codes we use: some are a single-use codes, others can be used by certain users or have a limitation on the number of uses. In addition, all discount codes have effective and expiration dates, so that the codes can only be used during a valid period. You may try another code if you have one or otherwise proceed without using a discount code.

  • What happens if renter does not submit installment payment by the due date?

    Installment payments must be made on the date they are due or earlier. There will be a grace period such that the renter has until 11:59PM ET on the second (2nd) full calendar day from the installment payment due date to submit the installment payment. Failure to submit installment payments within this timeframe is considered a renter’s default and will result in cancellation of the rental transaction. Cancellation policy for the listing will apply and refunds (if any) will be processed according to the cancellation policy. Note that Installment payment fees are not refundable in any circumstances.

  • What is a payment plan?

    Payment plan allows renters to pay for rentals in installments. Renters will be responsible for a small installment payment fee of $5.99 per installment.

  • What is Administrative Cancellation Fee?

    Administrative cancellation fee is assessed by The Company for processing cancellation of a rental transaction. The amount is specified in the cancellation policy for a particular rental transaction. If the cancellation policy allows for a refund and/or for an owner to retain a portion of or an entire payment made by Renter, the cancellation fee is collected by the Company first. This fee is in addition to all other fees applicable to a specific rental transaction and is subtracted from the refund amount due to the Renter. Disbursements made due to application of a cancellation policy may not exceed the amount of the payment made by Renter less this administrative cancellation fee. This fee is considered earned by The Company and is non-refundable in any circumstances.

  • What is your fee schedule?

    Membership & Account signups - Free
    New Listing Fee - $19.99
    Featured Listing - $7.99
    Rental Protection Service Fee payable by Owner - $29.99
    Rental Protection Service Fee payable by Renter - $29.99
    Insufficient Funds Fee - $50.00
    Chargeback Fee - $50.00
    Payment void and reissue fee - $50.00
    Unlimited Standard Rental Listings 1-year Subscription Fee - $31.99
    Unlimited Featured Rental Listings 1-year Subscription Fee - $44.99
    Unlimited Standard Resale Listings 1-year Subscription Fee - $52.99
    Unlimited Featured Resale Listings 1-year Subscription Fee - $68.99
    Unlimited Standard Rental & Resale Listings 1-year Subscription Fee - $67.99
    Unlimited Featured Rental & Resale Listings 1-year Subscription Fee - $89.99
    All fees must be paid in a U.S. currency.

  • What is your refund policy for listing fees?

    Rental listings can be cancelled at any time. Owners are entitled to a FULL REFUND for listing fees as long as the listing did not generate any leads or communication from any of The Site’s users to the owner via The Site. OTHERWISE, THE LISTING FEE IS NON-REFUNDABLE REGARDLESS OF WHETHER THE UNIT WAS RENTED OR NOT. Refunds are issued in a form of credit to your EZ Resort Vacations account to be applied against future charges.

  • What is your refund policy for Rental Protection Service fees?

    The Rental Protection Service fee submitted by the owner is non-refundable in any circumstances unless the renter does not submit payment for the rental and the renter’s portions of the Rental Protection Service fee within the allowable time as outlined in Rental Protection Service Terms and Conditions.
    The Rental Protection Service fee submitted by the renter is non-refundable in any circumstances.

  • What is your refund policy for Secure Payment Service fees?

    The Secure Payment Service Booking Fee submitted by the owner is non-refundable in any circumstances unless the renter fails to accept and sign the electronic rental agreement and fulfill his/her payment obligations within the allowable time as outlined in Secure Payment Service Terms and Conditions.
    The Secure Payment Service Booking Fee and Payment Processing fee submitted by the renter are non-refundable in any circumstances.

  • What is your refund policy for unlimited listings subscription fees?

    Unlimited listings subscription fees are non-refundable in any circumstances. The money back guarantee that is applicable to a la carte listings does not apply to unlimited listings subscriptions.

  • What method of payment do you accept for payment of listing fees?

    Listings fees are paid via credit cards on our web site. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of rent, the renter’s portion of Rental Protection Service fee, and the payment processing fee?

    Payments of rent, the renter’s portion of the Rental Protection Service fee, and the payment processing fee are paid via credit card. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of rent, the renter’s portion of Secure Payment Booking Fee, and the Payment Processing Fee?

    Payments of rent, the renter’s portion of the Rental Protection Service fee or Secure Payment Service Booking fee, and the payment processing fee are paid via credit card. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the account balance?

    Account balance payments are made via credit cards on our web site. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the owner’s portion of Rental Protection Service fee and the payment processing fee?

    An owner’s portion of the Rental Protection Service fee is paid via credit cards. The payment processing fee will be subtracted from the rent amount due to owner at the time of funds disbursement. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the owner’s portion of Secure Payment Booking Fee and the Payment Processing Fee?

    An owner’s portion of the Secure Payment Service Booking fee is paid via credit cards. The payment processing fee will be subtracted from the rent amount due to owner at the time of funds disbursement. All fees must be paid in a U.S. currency.

  • When do I pay a listing fee?

    Listing fees are due at the time of the listing’s creation and are payable via credit card on our web site. Listings with unpaid listing fees do not become active, and, therefore, are not available for searching, renting, or buying.

  • Why does your Rental Protection Service cost substantially less than similar services offered by other companies?

    By using a low fixed fee for these services we are making it affordable for owners and renters to protect themselves in any rental transaction. This will significantly reduce owners’ and renters’ frustration and will result in an easy, pleasant, and secure transaction. Please remember that our company was created by the timeshare owner and renter for timeshare owners and renters. We do, however, charge a payment processing fee in the amount of 1.99% of the rent amount from each, owner and renter to cover the cost of rent collections from renters and disbursement of payments to owners.

  • Category: For Owners - Secure Payment Service


  • Can I cancel a rental transaction if I am using your Secure Payment Service?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listing’s creation; Refunds/credits for rental transactions that utilize either our Rental Protection Service or Secure Payment Service, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use the Rental Protection Service or the Secure Payment Service. Please check the terms and conditions of the Rental Protection Service and the Secure Payment Service for more details. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our Secure Payment Service, renters receive their rent amount back. However, Secure Payment Booking Fees and Payment Processing Fees are not refundable.

  • Can I change a Secure Payment Service option for my rental listing?

    A Secure Payment Service option cannot be changed. If you need to change it, you would need to cancel the existing rental listing and create a new listing with the desired Secure Payment Service Option. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately. These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • Can you describe the rental process when Secure Payment Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Secure Payment Service Booking fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Secure Payment Service Booking fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Secure Payment Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Secure Payment Service allows a renter to report a problem within 24 hours after checking in. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 1 business day after the check-in date provided that the renter did not report a problem.

  • How can I view and/or print a financial history of my rental transactions that utilized Secure Payment Service?

    You can view and/or print financial history of your rental transactions that utilize Secure Payment Service by navigating to the Secure Payment Service tab in My Activity section.

  • How can I view the amount on hold for my rental transactions that utilized Secure Payment Service?

    You can view the amount on hold for your rental transactions that utilized Secure Payment Service by navigating to the Secure Payment Service tab in My Activity section.

  • How do I complete a rental transaction if I am using your Secure Payment Service?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Secure Payment Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Secure Payment Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or by the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Secure Payment Service Booking fee. Payments for the owner’s portion of Secure Payment Service booking fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Secure Payment Service Booking fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Secure Payment Service Booking fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier, to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 1 business day after the check-in date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in a cancellation of a rental transaction and a refund of the collected rent payments to the renter.

    * The renter verifies the reservation and notifies us by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • How much does it cost to use your Secure Payment Service?

    An owner’s portion of the Secure Payment Service Booking fee is 3.99% of the rent amount. A renter’s portion of the Secure Payment Service Booking fee is also 3.99%. An additional payment processing fee in the amount of 1.99% of the rent amount is due from each, owner and renter. All fees must be paid in a U.S. currency.

  • I am renting out a unit and using your Secure Payment service. What are the next steps after I transferred the reservation to the renter’s name?

    The renter verifies the reservation and notifies EZ Resort Vacations by 11:59PM ET on the third (3rd) full calendar day from the day of the owner’s reservation transfer or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.

  • I am renting out a unit and using your Secure Payment Service. What are the next steps after signing the rental agreement?

    * Once the rental agreement is signed by you, it is routed to the renter for acceptance, signature, and payment for the rent amount and the renter’s portion of the Secure Payment Service Booking fee. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier, to accept and sign the rental agreement and submit payment. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or by the check-in date, whichever is earlier. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer or by the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I tried to change a Secure Payment Service option but the field was grayed out and I was not able to change it. What should I do?

    If you need to change a Secure Payment Service option, you would need to cancel the existing rental listing and create a new listing with the desired Secure Payment Service Option. You can duplicate an existing listing by signing in into your account and then clicking on My Activity link. Once you are on the My Activity page, click on the Listings tab, locate the listing you wish to duplicate, and then click the Create Similar Listing button. Please note that all attributes of your existing listing will be duplicated except for images. Images will need to be uploaded by you separately. These measures were taken to prevent an abuse of our listing creation, cancellation and refund policies.

  • I wanted to use your Secure Payment Service for my rental listing with floating check-in dates but was not able to do so. What should I do?

    Rental listings with floating check-in dates cannot use Secure Payment Service on this web site. Our Secure Payment Service only applies to rental listings with a fixed check-in date.

  • What can I do if the renter involved in my rental transaction does not respond to my inquires or does not honor his/her commitment and I am using your Secure Payment Service?

    If a renter does not complete his/her action by the imposed deadline, it is considered as a renter’s default. Rental cancellations due to the renter’s default will automatically re-activate your rental listing and make it available for searching and renting on the web site.

  • What do different statuses mean for rental transactions?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or on the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee or the Secure Payment Service Booking fee. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the corresponding listing. For rental transactions that do not utilize our Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept and sign the rental agreement as well as pay the rent amount due. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or on the check-in date, whichever is earlier, to accept and sign the rental agreement and submit payment for the rent amount, Rental Protection Service fee or Secure Payment Service Booking fee, and payment processing fee. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction. For rental transactions that do not utilize Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. For rental transactions that utilize our Rental Protection Service or the Secure Payment Service, the owner needs to provide the confirmation number by 11:59PM ET on the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in a cancellation of a rental transaction and a refund of the collected rent payments to the renter. For rental transactions that do not utilize our Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the renter needs to complete his/her verification and notify us by 11:59PM ET on the third (3rd) full calendar day from the day of the reservation transfer by the owner or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed. This status applies only to rental transactions that do not utilize Rental Protection Service or Secure Payment Service.

    Protected/Secured - Rental transaction is completed and Rental Protection Service or Secure Payment Service is engaged. No further actions are needed. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service. Funds are released to the owner eight (8) calendar days after the check-out date when Rental Protection Service is used or one (1) calendar day after the check-in date when Secure Payment Service is used, provided that the renter did not file a dispute.

    Processing disbursement - We are processing the release of funds to the owner. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

    Funds disbursed - Funds have been released to the owner. This status applies only to rental transactions that utilized Rental Protection Service or Secure Payment Service.

    Cancelled - This rental transaction has been cancelled.

    Disputed by renter - The renter has filed a dispute notice for this transaction. We are currently investigating it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

    Dispute resolved - We have made a final determination on a dispute; this dispute has been resolved. Now we are ready to start processing the disbursement of funds based on the dispute resolution. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

  • What is your refund policy for Secure Payment Service fees?

    The Secure Payment Service Booking Fee submitted by the owner is non-refundable in any circumstances unless the renter fails to accept and sign the electronic rental agreement and fulfill his/her payment obligations within the allowable time as outlined in Secure Payment Service Terms and Conditions.
    The Secure Payment Service Booking Fee and Payment Processing fee submitted by the renter are non-refundable in any circumstances.

  • What method of payment do you accept for payment of rent, the renter’s portion of Secure Payment Booking Fee, and the Payment Processing Fee?

    Payments of rent, the renter’s portion of the Rental Protection Service fee or Secure Payment Service Booking fee, and the payment processing fee are paid via credit card. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the owner’s portion of Secure Payment Booking Fee and the Payment Processing Fee?

    An owner’s portion of the Secure Payment Service Booking fee is paid via credit cards. The payment processing fee will be subtracted from the rent amount due to owner at the time of funds disbursement. All fees must be paid in a U.S. currency.

  • When should I sign the rental agreement for a rental transaction that uses your Secure Payment Service?

    * First, the timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or by the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Secure Payment Service Booking fee. Payments for the owner’s portion of Secure Payment Service Booking fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Secure Payment Service Booking fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Secure Payment Service Booking fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

  • When will I receive rent money held for a rental transaction that utilized Secure Payment Service?

    The collected Rent Amount less the owner’s portion of the Payment Processing fee is disbursed to the owner 1 business day after the check-in date unless a dispute notice has been filed. In case if a dispute exists, the disbursement of funds will be made upon completion of the dispute resolution process.

  • Category: For Owners - Rental Protection Service


  • Can I cancel a rental transaction if I am using your Rental Protection Service?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our Rental Protection Service, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use the Rental Protection Service. Please check the terms and conditions of the Rental Protection Service for more details. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our Rental Protection Service, renters receive their rent amount back. However, Rental Protection Service Fees and Payment Processing Fees are not refundable.

  • Can I file a dispute notice over the phone?

    Unfortunately, dispute notices cannot be filed over the phone. Dispute notices must be filed online on our web site.

  • Can I report a problem with a rental transaction over the phone?

    Unfortunately, problems with a rental transaction cannot be recorded over the phone. Problems with rental transactions can be reported only online on our web site by logging into My Activity section, then clicking Owners or Renters tab (depending on your role in this rental transaction), then clicking the Rentals tab, finding the rental transaction you wish to report a problem for, and clicking the "Report Problem" button.

  • Can I respond to a dispute inquiry over the phone?

    Unfortunately, responses to dispute inquiries cannot be submitted over the phone. Responses to dispute inquiries must be submitted online on our web site.

  • Can I use your Rental Protection Service if I rented a vacation rental or timeshare property on another web site or through a classified ad?

    Yes, you can. Here is how it works:

    1. The owner needs to initiate a Rental Protection Service request, provide renter’s email address, details of the rental transaction, accept the rental agreement, and submit his/her portion of Rental Protection Service fee and payment processing fee by clicking on the Rental Protection Service button located in the top portion of our home page.

    2. We will notify the renter via email so that the renter can visit our web site, accept the rental agreement, and submit the rent payment along with his/her portion of Rental Protection Service fee.

    3. The renter accepts the rental agreement and submits the rent payment along with his/her portion of Rental Protection Service fee and payment processing fee by 11:59pm ET on the third calendar day following the owner’s acceptance of the rental agreement. Failure to do so within the specified timeframe results in automatic cancellation of this rental transaction.

    4. The owner transfers the reservation to the renter’s name and/or records renter’s name on the reservation and provides a confirmation number by 11:59pm ET on the third calendar day following the renter’s acceptance of the rental agreement. Failure to do so results in automatic cancellation of the transaction, forfeit of Rental Protection Service fees, and a refund of the rent payment back to the renter.

    5. The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.

    6. We will no release funds to the owner until the travel is complete. The collected rent amount less the owner’s portion of payment processing fee will be released to the owner eight calendar days past the check-out date provided that the renter has not filed a dispute. In case of a dispute we will conduct the investigation and resolve it.

    Important Note: In order to allow sufficient amount of time for owners and renters to respond and complete all steps of the Rental Protection Service, we cannot provide Rental Protection Service for rental transactions with check-in dates occurring earlier than 14 days from today’s date.

  • Can you describe the rental process when Rental Protection Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Rental Protection Service fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Rental Protection Service fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Rental Protection Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Rental Protection Service allows a renter to report a problem within 7 calendar days after the check-out date. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 8 calendar days after the check-out date provided that the renter did not report a problem.

  • Do I have to use your Rental Protection Service?

    Rental Protection Service is an optional feature that is available for owners and renters to utilize if they wish to do so and you ARE NOT required to use it. At the time of the rental listing creation, an owner will specify one of the three Rental Protection Service options for the listing: “Mandatory”, “Optional”, and “None”. The “Mandatory” option will require the renter to utilize the Rental Protection Service when renting this particular listing. The “Optional” feature leaves it up to the renter whether to utilize the Rental Protection Service or not. With this option, the owner is basically saying that he/she will rent the unit to renters who wish to use the Rental Protection Service as well as to renters who do not wish to use the Rental Protection Service. This is the most flexible option and we recommend creating listings with this option in order to accommodate all potential renters. Finally, with the “None” option, the owner indicates that he/she does not want to use Rental Protection Service at all and renters who wish to rent this listing cannot use the Rental Protection Service.

    Rental transactions that will not utilize the Rental Protection Service can be completed outside of our web site. As soon as the renter rents the listing, makes an offer, or, simply, sends an inquiry to an owner, the renter and the owner will be able to contact each other and arrange payments, negotiate terms, prices, etc. The owner and the renter may utilize our web site if they wish to do so and take advantage of a built-in workflow, free rental agreement, etc., but they are not required to do so. However, if a rental transaction will utilize the Rental Protection Service, the renter and the owner will need to use our web site to complete the transaction.

  • How can I change a Rental Protection Service request I created for the rental property I rented on another web site or through a classified ad?

    Rental Protection Service requests for rental properties rented on another web site or through a classified ad cannot be edited. When you create such requests, they will be converted into rental transactions that can be accessed in My Activity->Owner->Rentals section on our web site. In case if you need to make changes and the renter has not yet accepted and signed the rental agreement, you would need to cancel this rental transaction by visiting My Activity->Owner->Rentals section on our web site, finding the rental transaction, and clicking the Cancel Rental button. Once it is cancelled, you would need to create a new Rental Protection Service request by clicking on the Rental Protection Service button located in the top portion of our home page. If, however, the renter has already accepted and signed the rental agreement, cancellation of the rental transaction is considered as an owner’s default, which means, the owner and the renter will forfeit the Rental Protection Service fees and payment processing fees paid and both, the owner and the renter, will be responsible for Rental Protection Service fees again at the time of the new Rental Protection Service request creation.

  • How can I view and/or print a financial history of my rental transactions that utilized Rental Protection Service?

    You can view and/or print financial history of your rental transactions that utilize Rental Protection Service by navigating to the Rental Protection Service tab in My Activity section.

  • How can I view the amount on hold for my rental transactions that utilized Rental Protection Service?

    You can view the amount on hold for your rental transactions that utilized Rental Protection Service by navigating to the Rental Protection Service tab in My Activity section.

  • How do I complete a rental transaction if I am using your Rental Protection Service?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Rental Protection Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Rental Protection Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee. Payments for the owner’s portion of Rental Protection Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Rental Protection Service fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Rental Protection Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 8 calendar days after the check-out date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • How do I file a dispute?

    Renter may file a dispute notice by 11:59 PM ET on the seventh (7th) calendar day following the checkout date by logging into My Activity section on our web site, then clicking Renters->Rental tab, finding the rental transaction you wish to file a dispute for, and clicking the "File A Dispute" button.

  • How do I find a status of the dispute?

    Dispute related activity is logged in the Notes field in the Rental Transaction Details screen. This screen is accessible from the Rentals tab in My Activity section on our web site.

  • How do I submit my response to a dispute inquiry?

    If you were requested to respond to a dispute, you may submit your response by visiting the Rentals section in the My Activity area on our web site, find the disputed rental transaction, and, then click the "Contact Us" button for that rental transaction. Alternatively, you can send us email to support@ezresortvacations.com or send us a fax at (888) 393-5378. Please specify your full name, your user name, contact information, and rental transaction number on the materials you email or fax to us.

  • How much does it cost to use your Rental Protection service?

    An owner’s portion of the Rental Protection Service fee is $29.99. A renter’s portion of the Rental Protection Service fee is also $29.99. An additional payment processing fee in the amount of 1.99% of the rent amount is due from each, owner and renter. All fees must be paid in a U.S. currency.

  • I am renting out a unit and using your Rental Protection service. What are the next steps after I transferred the reservation to the renter’s name?

    The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.

  • I am renting out a unit and using your Rental Protection Service. What are the next steps after signing the rental agreement?

    * Once the rental agreement is signed by you, it is routed to the renter for acceptance, signature, and payment for the rent amount and the renter’s portion of the Rental Protection Service fee. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I wanted to use your Rental Protection Service for my rental listing with floating check-in dates but was not able to do so. What should I do?

    Rental listings with floating check-in dates cannot use Rental Protection Service on this web site. Our Rental Protection Service only applies to rental listings with a fixed check-in date.

  • The dispute has been resolved but I am not satisfied with the resolution. What do I do?

    Renters and owners agree to accept the dispute resolution determination made by the EZ Resort Vacations as the final resolution. Each party involved in a dispute is responsible for meeting their financial obligation as stated in the company’s decision on that dispute.

  • What can I do if the renter involved in my rental transaction does not respond to my inquires or does not honor his/her commitment and I am using your Rental Protection Service?

    If a renter does not complete his/her action by the imposed deadline, it is considered as a renter's default. Rental cancellations due to the renter's default will automatically re-activate your rental listing and make it available for searching and renting on the web site.

  • What do different dispute statuses mean?

    These are statuses and their meanings that are being currently used for disputes:
    Pending Owner’s Response - We need some information from the Owner in order to process the dispute. We have contacted the owner and are awaiting his/her reply.

    Pending Renter’s Response - We need some information from the Renter in order to process the dispute. We have contacted the renter and are awaiting his/her reply.

    Under Investigation - We have received information from parties involved in a dispute and are currently processing it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer.

    Resolved - We have made final determination on a dispute; this dispute has been resolved. As per Rental Protection Service terms and conditions, both, renter and owner agreed to accept this dispute resolution as the final resolution of the dispute.

  • What do different statuses mean for rental transaction that utilize your Rental Protection Service is used?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service, the owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee and the payment processing fee. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the corresponding listing. For rental transactions that do not utilize our Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service, the renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment for the rent amount, Rental Protection Service fee, and payment processing fee. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction. For rental transactions that do not utilize Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. For rental transactions that utilize our Rental Protection Service, the owner needs to provide us the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter. For rental transactions that do not utilize our Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. For rental transactions that utilize our Rental Protection Service, the renter needs to complete his/her verification and notify us by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed. This status applies only to rental transactions that do not utilize Rental Protection Service.

    Protected - Rental transaction is completed and Rental Protection Service is engaged. No further actions are needed. This status applies only to rental transactions that utilize Rental Protection Service. Funds are released to the owner eight (8) calendar days after the check-out date provided that the renter did not file a dispute.

    Processing disbursement - We are processing the release of funds to the owner. This status applies only to rental transactions that utilize Rental Protection Service.

    Funds disbursed - Funds have been released to the owner. This status applies only to rental transactions that utilized Rental Protection Service.

    Cancelled - This rental transaction has been cancelled.

    Disputed by renter - The renter has filed a dispute notice for this transaction. We are currently investigating it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer. This status applies only to rental transactions that utilize Rental Protection Service.

    Dispute resolved - We have made a final determination on a dispute; this dispute has been resolved. Now we are ready to start processing the disbursement of funds based on the dispute resolution. This status applies only to rental transactions that utilize Rental Protection Service.

  • What is your refund policy for Rental Protection Service fees?

    The Rental Protection Service fee submitted by the owner is non-refundable in any circumstances unless the renter does not submit payment for the rental and the renter’s portions of the Rental Protection Service fee within the allowable time as outlined in Rental Protection Service Terms and Conditions.
    The Rental Protection Service fee submitted by the renter is non-refundable in any circumstances.

  • What is your refund policy for the rent amount I paid?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our payment processing services, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use our payment processing services. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our payment processing services, renters receive their rent payment back.

  • What method of payment do you accept for payment of rent, the renter’s portion of Rental Protection Service fee, and the payment processing fee?

    Payments of rent, the renter’s portion of the Rental Protection Service fee, and the payment processing fee are paid via credit card. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the owner’s portion of Rental Protection Service fee and the payment processing fee?

    An owner’s portion of the Rental Protection Service fee is paid via credit cards. The payment processing fee will be subtracted from the rent amount due to owner at the time of funds disbursement. All fees must be paid in a U.S. currency.

  • When should I sign the rental agreement for a rental transaction that uses your Rental Protection Service?

    * First, the timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee. Payments for the owner’s portion of Rental Protection Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Rental Protection Service fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Rental Protection Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

  • When will I receive rent money held for a rental transaction that utilized Rental Protection Service?

    The collected Rent Amount less the owner's portion of the Payment Processing is disbursed to the owner eight (8) calendar days after the checkout date of the rental transaction unless a dispute notice has been filed. In case if a dispute exists, the disbursement of funds will be made upon completion of the dispute resolution process.

  • Why does your Rental Protection Service cost substantially less than similar services offered by other companies?

    By using a low fixed fee for these services we are making it affordable for owners and renters to protect themselves in any rental transaction. This will significantly reduce owners’ and renters’ frustration and will result in an easy, pleasant, and secure transaction. Please remember that our company was created by the timeshare owner and renter for timeshare owners and renters. We do, however, charge a payment processing fee in the amount of 1.99% of the rent amount from each, owner and renter to cover the cost of rent collections from renters and disbursement of payments to owners.

  • Why is there a restriction on creation of some rental listings with check-in dates occurring earlier than 14 days from the listing’s creation date?

    In order to allow sufficient amount of time for owners and renters to respond and complete all steps of the rental process, rental listings that utilize our Rental Protection Service with check in dates occurring earlier than 14 days from the listing’s creation date are not allowed.

  • Category: For Owners - Security, fraud, and disputes


  • Can I file a dispute notice over the phone?

    Unfortunately, dispute notices cannot be filed over the phone. Dispute notices must be filed online on our web site.

  • Can I report a problem with a rental transaction over the phone?

    Unfortunately, problems with a rental transaction cannot be recorded over the phone. Problems with rental transactions can be reported only online on our web site by logging into My Activity section, then clicking Owners or Renters tab (depending on your role in this rental transaction), then clicking the Rentals tab, finding the rental transaction you wish to report a problem for, and clicking the "Report Problem" button.

  • Can I respond to a dispute inquiry over the phone?

    Unfortunately, responses to dispute inquiries cannot be submitted over the phone. Responses to dispute inquiries must be submitted online on our web site.

  • How can I be sure that I am dealing with a legitimate company and that your web site is not collecting information for fraudulent activities, phishing attacks, spam, etc.?

    A reputable third-party firm specializing in online security services called GeoTrust has conducted verification of our company and issued a seal confirming that we are a legitimate company and that our web site is operated by us, EZ Resort Vacations, Inc. The seal is visible in the footer section of our home page. In addition, we are a corporation registered with the New York Department of State's Division of Corporations, State Records, and Uniform Commercial Code. Please feel free to contact them or use their Corporation and Business Entity online database to lookup our information.

  • How can I be sure that my information is securely transmitted and stored in your database?

    We are utilizing secure socket layer (SSL) technology for transmission of your information. This technology uses certificates issued by a reputable third-party firm specializing in online security services called GeoTrust. In addition, we are following best practices with regard to secure storage of your information on our servers. Moreover, GeoTrust is conducting daily scans of our servers for malware detection. GeoTrust seals with the current status of a "health check" of our web site are displayed in the footer section on a home page.

  • How do I file a dispute?

    Renter may file a dispute notice by 11:59 PM ET on the seventh (7th) calendar day following the checkout date by logging into My Activity section on our web site, then clicking Renters->Rental tab, finding the rental transaction you wish to file a dispute for, and clicking the "File A Dispute" button.

  • How do I find a status of the dispute?

    Dispute related activity is logged in the Notes field in the Rental Transaction Details screen. This screen is accessible from the Rentals tab in My Activity section on our web site.

  • How do I submit my response to a dispute inquiry?

    If you were requested to respond to a dispute, you may submit your response by visiting the Rentals section in the My Activity area on our web site, find the disputed rental transaction, and, then click the "Contact Us" button for that rental transaction. Alternatively, you can send us email to support@ezresortvacations.com or send us a fax at (888) 393-5378. Please specify your full name, your user name, contact information, and rental transaction number on the materials you email or fax to us.

  • I am concerned about information I share on the web site. What measures are you taking to protect my privacy?

    The Company takes privacy of our users very seriously. Any personal information submitted through our web site is used solely for the purpose of serving your needs and communicating news and announcements. We do not share this information with third party entities except for parties involved in rental transactions or our partners and affiliates. Another important point is that we do not store any financial information you provide while conducting business on our site. This information is handled by reputable third party payment processors. Moreover, we are utilizing SSL technology using certificates issued by a reputable third-party firm specializing in online security services called GeoTrust, for any data communication between your computer and our servers.

  • I just received a call from asking for my account information and password. What should I do?

    Please remember that we never ask for your password either via email or on the phone. Any communication you receive asking for password has not been initiated by us and represents a fishing attempt from scammers. Please never provide your password to anyone.

  • I just received an email asking for my account information and password. What should I do?

    Please remember that we never ask for your password either via email or on the phone. Any communication you receive asking for password has not been initiated by us and represents a fishing attempt from scammers. Please never provide your password to anyone.

  • I missed a deadline for responding to a dispute. What can be done?

    Failure to respond within the allowable timeframe is considered as a default. We will be processing the dispute without the requested information and will produce a resolution based on the existing facts and information. There is nothing can be done to reinstate this transaction.

  • The dispute has been resolved but I am not satisfied with the resolution. What do I do?

    Renters and owners agree to accept the dispute resolution determination made by the EZ Resort Vacations as the final resolution. Each party involved in a dispute is responsible for meeting their financial obligation as stated in the company’s decision on that dispute.

  • What do different dispute statuses mean?

    These are statuses and their meanings that are being currently used for disputes:
    Pending Owner’s Response - We need some information from the Owner in order to process the dispute. We have contacted the owner and are awaiting his/her reply.

    Pending Renter’s Response - We need some information from the Renter in order to process the dispute. We have contacted the renter and are awaiting his/her reply.

    Under Investigation - We have received information from parties involved in a dispute and are currently processing it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer.

    Resolved - We have made final determination on a dispute; this dispute has been resolved. As per Rental Protection Service terms and conditions, both, renter and owner agreed to accept this dispute resolution as the final resolution of the dispute.

  • Category: For Renters/Buyers - Listings


  • A listing I am looking at has a "100% Risk Free" icon. What does it mean?

    Listings that were created by owners with mandatory or optional Rental Protection Service options are tagged as "100% Risk Free" listings. Just to keep in mind, rental listings with mandatory Rental Protection Service option require the renter to use Rental Protection Service while listings with optional Rental Protection Service option leave it up to the renter whether to utilize it or not. Of course, in order for the rental transaction to be a 100% risk free, the renter and the owner need to actually utilize our Rental Protection Service and pay associated fees.

  • How can I print listing details?

    You can print rental listing details by clicking Display/Print As PDF button on the Listing Details screen. The rental listing details will be displayed as a PDF file and can be printed from there. You would need Adobe Acrobat Reader installed in order to view the agreement. Adobe Acrobat Reader can be installed for free at www.adobe.com/products/reader.html

  • I am looking for a vacation rental. Can I call and inquire about availability over the phone?

    We do not provide rental availability information over the phone. Our web site is up to date with regard to rental availability and is dynamically updated as rental properties are being added or rented out. Please visit our web site at www.ezresortvacations.com

  • I am searching for rentals but the search does not return any results. How can I find out rental availability?

    If the search for rentals does not return any results, it means that at the time of search we do not have available rentals based on the search criteria you have specified. However, our web site is dynamically updated as rental properties are being added by owners. Please visit our web site periodically at www.ezresortvacations.com for up-to-date rental availability.

  • I am searching for resale listings but the search does not return any results. How can I find out resale availability?

    If the search for resale listings does not return any results, it means that at the time of search we do not have units available for resale based on the search criteria you have specified. However, our web site is dynamically updated as resale properties are being added by owners. Please visit our web site periodically at www.ezresortvacations.com for up-to-date resale units availability.

  • I am trying to send a message to the listing's owner but cannot find a way to compose a new message in the Messages tab in My Activity section. How can I send a message?

    Please keep in mind that the Messages tab in My Activity section is not an email application with full functionality like Outlook, Gmail, etc. In order to send a message to a listing's owner, you need to navigate to the Listing Details page and then click the "Contact Owner" button. The message created using this method will appear in your Sent Items area and the owner's Inbox in My Activity->Messages tab.

  • I have questions about a listing. How can I contact the owner?

    In order to send a message to a listing's owner, you need to navigate to the Listing Details page by clicking on the listing details link from the search results page or from the featured listings section on the home page. Once you are on the Listing Details page, click the "Contact Owner" button.

  • I submitted an offer and was instantly provided with a counteroffer. What do I do?

    You may either accept the counteroffer or reject it and submit the original offer to the Owner. Instant acceptance of the counteroffer initiates creation of a new rental or resale transaction.

  • I submitted an offer but do not know if it is accepted or rejected. What do I do?

    The owner has until 11:59PM ET on the third (3rd) full calendar day from the offer submission date to either accept or reject the offer. Any offers that have not been accepted or rejected by this deadline will be automatically expired.

  • My offer has not been accepted yet but I have changed my mind and wish to cancel the offer. What do I do?

    You may revoke an offer by visiting My Activity section on the web site and clicking on the Renter/Buyer->Offers tab, then finding the offer you wish to revoke and clicking the Revoke Offer button.

  • What do different listing statuses mean?

    These are statuses and their meanings that are being currently used for rental listings:
    Pending - The listing has been created but not activated. The listing is not available for searching, accepting offers, renting, or selling on the web site.

    Active - The listing is active and is available for searching, accepting offers, renting, or selling on the web site. In order to activate it, please visit My Activity->Owner->Listings section on the web site, find the listing, and click the Activate Listing button.

    Rented/Sold - The listing has been rented or sold and is no longer available for searching, accepting offers, renting, or selling on the web site. If you wish to activate this listing again, you would need to create a new listing.

    Expired - The listing has passed its expiration date and is no longer available for searching, accepting offers, renting, or selling on the web site. If you wish to activate this listing again, you would need to create a new listing.

    Cancelled - The listing has been cancelled and is no longer available for searching, accepting offers, renting, or selling on the web site. If you wish to activate this listing again, you would need to create a new listing.

  • What happens when an offer is instantly accepted?

    Instant acceptance of an offer initiates creation of a new rental or resale transaction.

  • What is a “Fixed check-in date” rental listing?

    Listings with fixed check-in dates have been reserved for a specific check-in date. These listings can be rented online and can accept electronic offers on this web site.

  • What is a “Floating check-in date” rental listing?

    Listings with floating check-in dates have not been reserved for a specific check-in date. These listings can be reserved at the renter’s request during the check-in date range as specified by the listing’s owner. Listings with floating check-in dates cannot be rented online using this web site or cannot accept electronic offers on this web site. However, potential renters may contact the owner using this web site and complete their transaction outside of this system.

  • What is an instant price negotiation and how does it work?

    We provide instant price negotiation capabilities as per the Owner’s instructions at the time of the listing’s creation. If instructed to do so by the Owner, we may instantly accept an offer or generate a counteroffer. While Owners can specify the minimum acceptable price, they do not have any control over the our proprietary algorithm used to instantly accept offers or generate counteroffers. In case of counteroffers, potential renters or buyers may either accept the counteroffer or reject it and submit the original offer to the Owner. Instant acceptance of the offer or acceptance of the counteroffer initiates creation of a new rental or resale transaction.

  • When I tried to rent a unit, I am getting an error that the listing is no longer available. However, when I searched for available rental listings it was available. What happened?

    When you searched for available rental listings, the unit was available. Somewhere between the time you searched for listings and the time you tried to complete the rental transaction, someone else has already rented the unit or the owner may have cancelled the listing. We are sorry but you would need to look for another listing.

  • When I tried to submit an offer for a listing, I am getting an error that the listing is no longer available. However, when I searched for available listings it was available. What happened?

    When you searched for available listings, the unit was available. Somewhere between the time you searched for listings and the time you tried to submit the offer, someone else has already rented or bought the unit or the owner may have cancelled the listing. We are sorry but you would need to look for another listing.

  • Category: For Renters/Buyers - Offers


  • At what point do you mark a listing as “Rented”?

    Listings are marked as Rented when a new rental transaction is created. Listings that are marked as “Rented” are not available for search and rent, submission of new offers by renters, and acceptance of new offers by owners. However, existing outstanding offers remain valid and active until the owner accepts and signs the rental agreement. At that point all existing outstanding offers are automatically rejected.

  • At what point do you mark a listing as “Sold”?

    Listings are marked as Sold when the owner communicates that information to us. Listings that are marked as “Sold” are not available for searching and selling, submission of new offers by prospective buyers, and acceptance of new offers by owners.

  • Can I revoke an offer over the phone?

    Unfortunately, offers cannot be revoked over the phone. Offers can be revoked only online on our web site.

  • Can I submit an offer over the phone?

    Unfortunately, offers cannot be submitted over the phone. Offers can be submitted only online on our web site.

  • How can I communicate to the owner that I wish to use your Rental Protection Service?

    When you submit an offer or create a rental transaction you should select "Yes" in the Use Rental Protection Service field. Keep in mind that this is possible only for rental listings with Mandatory or Optional Rental Protection Service requirement as specified by the owner.

  • How can I communicate to the owner that I wish to use your Secure Payment Service?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. You can only use the Secure Payment Service if the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service.

  • How can I find my offers?

    You can find your offers by clicking on the Renter/Buyer tab and then Offers tab in My Activity section.

  • I do not want to use Rental Protection Service but I am unable to specify that in the "Use Rental Protection Service" field. What do I do?

    Rental listings with Mandatory Rental Protection Service requirement do not allow rental transactions without the use of Rental Protection Service.

  • I do not want to use Secure Payment Service. What do I do?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. If the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service, you cannot opt out of it. You will need to either use the Secure Payment Service or look for other rental listings that do not specify the use of Secure Payment Service.

  • I submitted an offer and was instantly provided with a counteroffer. What do I do?

    You may either accept the counteroffer or reject it and submit the original offer to the Owner. Instant acceptance of the counteroffer initiates creation of a new rental or resale transaction.

  • I submitted an offer but do not know if it is accepted or rejected. What do I do?

    The owner has until 11:59PM ET on the third (3rd) full calendar day from the offer submission date to either accept or reject the offer. Any offers that have not been accepted or rejected by this deadline will be automatically expired.

  • I wanted to use your Rental Protection Service but I am unable to specify that in the "Use Rental Protection Service" field. What do I do?

    You may use Rental Protection Service only for rental listings with Mandatory or Optional Rental Protection Service requirement as specified by the owner and only at least 14 days prior to the check-in date.

  • I wanted to use your Secure Payment Service but I am unable to do that. What do I do?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. You can only use the Secure Payment Service if the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service.

  • My offer has not been accepted yet but I have changed my mind and wish to cancel the offer. What do I do?

    You may revoke an offer by visiting My Activity section on the web site and clicking on the Renter/Buyer->Offers tab, then finding the offer you wish to revoke and clicking the Revoke Offer button.

  • What do different offer statuses mean?

    These are statuses and their meanings that are being currently used for rental offers:
    Submitted - The Renter or Buyer has submitted an offer and the Owner needs to either accept or reject it. The owner has until 11:59PM ET on the third (3rd) full calendar day from the offer submission date to respond. Otherwise, the offer will be automatically expired. In order to respond to an offer, please visit My Activity->Owner->Offers section on the web site, find the offer, and click Accept Offer or Reject Offer button.

    Accepted - The Owner accepted the offer. For rental offers, this action creates a new rental transaction.

    Auto-Accepted - The system automatically accepted the offer on behalf of the owner as per owner’s instructions for the automatic price negotiation feature. For rental offers, this action creates a new rental transaction.

    Rejected - The Owner has rejected the offer. The offer is no longer active or valid.

    Auto-Rejected - The system automatically rejected the offer on behalf of the owner as per owner’s instructions for the automatic price negotiation feature. The offer is no longer active or valid.

    Revoked - The Renter or Buyer revoked his/her offer. The offer is no longer active or valid.

    Expired - The offer has expired due to a non-response from the Owner by the deadline. The offer is no longer active or valid.

    Cancelled - The offer has been cancelled and is no longer active or valid.

  • What happens when an offer is instantly accepted?

    Instant acceptance of an offer initiates creation of a new rental or resale transaction.

  • When I tried to submit an offer for a listing, I am getting an error that the listing is no longer available. However, when I searched for available listings it was available. What happened?

    When you searched for available listings, the unit was available. Somewhere between the time you searched for listings and the time you tried to submit the offer, someone else has already rented or bought the unit or the owner may have cancelled the listing. We are sorry but you would need to look for another listing.

  • Category: For Renters/Buyers - Rentals


  • Can I buy a timeshare unit over the phone?

    Unfortunately, timeshare units cannot be bought over the phone. Timeshare units can be bought only online on our web site.

  • Can I cancel a rental transaction if I am using your Rental Protection Service?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our Rental Protection Service, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use the Rental Protection Service. Please check the terms and conditions of the Rental Protection Service for more details. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our Rental Protection Service, renters receive their rent amount back. However, Rental Protection Service Fees and Payment Processing Fees are not refundable.

  • Can I cancel a rental transaction if I am using your Secure Payment Service?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listing’s creation; Refunds/credits for rental transactions that utilize either our Rental Protection Service or Secure Payment Service, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use the Rental Protection Service or the Secure Payment Service. Please check the terms and conditions of the Rental Protection Service and the Secure Payment Service for more details. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our Secure Payment Service, renters receive their rent amount back. However, Secure Payment Booking Fees and Payment Processing Fees are not refundable.

  • Can I cancel a rental transaction over the phone?

    Unfortunately, rental transactions cannot be cancelled over the phone. Cancellable rental transactions can be cancelled only online on our web site.

  • Can I cancel a rental transaction?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our payment processing services, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use our payment processing services. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our payment processing services, renters receive their rent payment back.

  • Can I pay over the phone?

    Unfortunately, payments cannot be accepted over the phone. Any payment transaction must be completed online on our web site.

  • Can I rent a timeshare unit over the phone?

    Unfortunately, timeshare units cannot be rented over the phone. Timeshare units can be rented only online on our web site.

  • Can I report a problem with a rental transaction over the phone?

    Unfortunately, problems with a rental transaction cannot be recorded over the phone. Problems with rental transactions can be reported only online on our web site by logging into My Activity section, then clicking Owners or Renters tab (depending on your role in this rental transaction), then clicking the Rentals tab, finding the rental transaction you wish to report a problem for, and clicking the "Report Problem" button.

  • Can I verify a transfer of the reservation for a rental transaction over the phone?

    Unfortunately, verifications of a resort reservation transfer for a rental transaction cannot be recorded over the phone. Verifications of resort reservation transfers can be completed only online on our web site.

  • Can you describe the rental process when Rental Protection Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Rental Protection Service fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Rental Protection Service fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Rental Protection Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Rental Protection Service allows a renter to report a problem within 7 calendar days after the check-out date. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 8 calendar days after the check-out date provided that the renter did not report a problem.

  • Can you describe the rental process when Secure Payment Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Secure Payment Service Booking fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Secure Payment Service Booking fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Secure Payment Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Secure Payment Service allows a renter to report a problem within 24 hours after checking in. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 1 business day after the check-in date provided that the renter did not report a problem.

  • Can you describe the rental process?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing.

    Step 5: The rental agreement is electronically forwarded to the renter for signing.

    Step 6: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 7: The renter verifies the reservation with the resort or the property manager.

    Step 8: The renter occupies the unit and enjoys his or her vacation.

    It is important to note that renters and owners need to contact each other using either our web site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. EZ Resort Vacations does not have control over the transaction and both, the owner and the renter have an option to utilize our web site at their own discretion to complete the transaction. While it is encouraged to utilize our web site to complete the rental transaction, the owner and/or the renter may elect not to do so.

  • Do you provide rental agreements and what is the cost?

    We provide free complimentary electronic rental agreements for any rental transaction on our web site.

  • How can a renter or an owner enforce the cancellation policy?

    The rental cancellation policy is enforced by the Company only for rental transactions that utilize the Company’s payment collection and processing services; owners and renters are responsible for enforcing cancellation policy for all other rental transections.

  • How can I communicate to the owner that I wish to use your Rental Protection Service?

    When you submit an offer or create a rental transaction you should select "Yes" in the Use Rental Protection Service field. Keep in mind that this is possible only for rental listings with Mandatory or Optional Rental Protection Service requirement as specified by the owner.

  • How can I communicate to the owner that I wish to use your Secure Payment Service?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. You can only use the Secure Payment Service if the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service.

  • How can I find my rental transactions?

    You can find your rental transactions by clicking on the Renter/Buyer tab and then Rentals tab in My Activity section.

  • How can I print rental transaction details?

    You can print rental transaction details by clicking Display/Print As PDF button on the Transaction Details screen. The rental transaction details will be displayed as a PDF file and can be printed from there. You would need Adobe Acrobat Reader installed in order to view the agreement. Adobe Acrobat Reader can be installed for free at www.adobe.com/products/reader.html

  • How can I view and/or print a rental agreement?

    You can view and/or print the rental agreement by navigating to My Activity->Renter/Buyer->Rentals, finding a particular rental transaction and clicking the “Display/Print Rental Agreement As PDF” button. The rental agreement will be opened as a PDF file and can be printed from there. You would need Adobe Acrobat Reader installed in order to view the agreement. Adobe Acrobat Reader can be installed for free at www.adobe.com/products/reader.html

  • How can I view full contact information of the owner?

    You can view this information by navigating to My Activity->Renter/Buyer->Rentals, finding a particular rental transaction and clicking the “Display/Print Rental Agreement As PDF” button. The rental agreement will be opened as a PDF file and will contain full contact information of the owner. You would need Adobe Acrobat Reader installed in order to view the agreement. Adobe Acrobat Reader can be installed for free at www.adobe.com/products/reader.html

  • How do I complete a rental transaction if I am using your Rental Protection Service?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Rental Protection Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Rental Protection Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee. Payments for the owner’s portion of Rental Protection Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Rental Protection Service fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Rental Protection Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 8 calendar days after the check-out date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • How do I complete a rental transaction if I am using your Secure Payment Service?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Secure Payment Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Secure Payment Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or by the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Secure Payment Service Booking fee. Payments for the owner’s portion of Secure Payment Service booking fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Secure Payment Service Booking fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Secure Payment Service Booking fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier, to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 1 business day after the check-in date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in a cancellation of a rental transaction and a refund of the collected rent payments to the renter.

    * The renter verifies the reservation and notifies us by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • How do I complete a rental transaction?

    We do not control rental transactions nor are involved in between Owner and Renter in rental transactions. In this case the owner and the renter contact each other using either our site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. While it is encouraged to utilize our site to complete rental transactions, the owner and/or the renter may elect not to do so.

  • I am looking for a vacation rental. Can I call and inquire about availability over the phone?

    We do not provide rental availability information over the phone. Our web site is up to date with regard to rental availability and is dynamically updated as rental properties are being added or rented out. Please visit our web site at www.ezresortvacations.com

  • I am renting a unit and using your Rental Protection Service. What are the next steps after signing the rental agreement?

    * Once the rent payment you have submitted is processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I am renting a unit and using your Rental Protection Service. What are the next steps after the owner has transferred the reservation to my name?

    You need to verify the reservation with the resort and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and your implied consent that rental transaction is valid and completed.

  • I am renting a unit and using your Secure Payment Service. What are the next steps after signing the rental agreement?

    * Once the rent payment you have submitted is processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by 11:59PM ET on the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by 11:59PM ET on the third (3rd) full calendar day from the day of the owner’s reservation transfer or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I am renting a unit and using your Secure Payment Service. What are the next steps after the owner has transferred the reservation to my name?

    You need to verify the reservation with the resort and notifies EZ Resort Vacations by 11:59PM ET on the third (3rd) full calendar day from the day of the owner’s reservation transfer or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and your implied consent that rental transaction is valid and completed.

  • I am renting a unit. What are the next steps after signing the rental agreement?

    The owner and the renter contact each other using either the EZ Resort Vacation, Inc.’ s web site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. EZ Resort Vacations, Inc. does not have control over the transaction and both, the owner and the renter have an option to utilize the EZ Resort Vacation, Inc.’ s web site at their own discretion to complete the transaction. While it is encouraged to utilize the web site to complete rental transactions, the owner and/or the renter may elect not to do so.

  • I am searching for rentals but the search does not return any results. How can I find out rental availability?

    If the search for rentals does not return any results, it means that at the time of search we do not have available rentals based on the search criteria you have specified. However, our web site is dynamically updated as rental properties are being added by owners. Please visit our web site periodically at www.ezresortvacations.com for up-to-date rental availability.

  • I am searching for resale listings but the search does not return any results. How can I find out resale availability?

    If the search for resale listings does not return any results, it means that at the time of search we do not have units available for resale based on the search criteria you have specified. However, our web site is dynamically updated as resale properties are being added by owners. Please visit our web site periodically at www.ezresortvacations.com for up-to-date resale units availability.

  • I am trying to send a message to the owner of the rental transaction I am involved in, but cannot find a way to compose a new message in the Messages tab in My Activity section. How can I send a message?

    Please keep in mind that the Messages tab in My Activity section is not an email application with full functionality like Outlook, Gmail, etc. In order to send a message to an owner, you need to visit My Activity->Renter/Buyer->Rentals tab and click the "Contact Owner" button for a particular rental transaction. The message created using this method will appear in your Sent Items area and the owner's Inbox in My Activity->Messages tab.

  • I am trying to send a message to the owner of the resale listing, but cannot find a way to compose a new message in the Messages tab in My Activity section. How can I send a message?

    Please keep in mind that the Messages tab in My Activity section is not an email application with full functionality like Outlook, Gmail, etc. In order to send a message to an owner, you need to search for the listing you are interested in and click on the "Contact Owner" button. The message created using this method will appear in your Sent Items area and the owner's Inbox in My Activity->Messages tab.

  • I clicked the "Rent This Unit" button and would like to use your Rental Protection Service. What is next?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Rental Protection Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Rental Protection Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee. Payments for the owner’s portion of Rental Protection Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Rental Protection Service fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Rental Protection Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 8 calendar days after the check-out date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I clicked the "Rent This Unit" button for a listing that uses Secure Payment Service. What is next?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Secure Payment Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Secure Payment Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or by the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Secure Payment Service Booking fee. Payments for the owner’s portion of Secure Payment Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Secure Payment Service Booking fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Secure Payment Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier, to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 1 business day after the check-in date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or by the check-in date, whichever is earlier. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I clicked the "Rent This Unit" button. What is next?

    The owner and the renter need to contact each other using either the EZ Resort Vacation, Inc.’ s web site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. EZ Resort Vacations, Inc. does not have control over the transaction and both, the owner and the renter, have an option to utilize the EZ Resort Vacation, Inc.’ s web site at their own discretion to complete the transaction. While it is encouraged to utilize the web site to complete the rental transactions, the owner and/or the renter may elect not to do so.

  • I do not want to use Rental Protection Service but I am unable to specify that in the "Use Rental Protection Service" field. What do I do?

    Rental listings with Mandatory Rental Protection Service requirement do not allow rental transactions without the use of Rental Protection Service.

  • I do not want to use Secure Payment Service. What do I do?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. If the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service, you cannot opt out of it. You will need to either use the Secure Payment Service or look for other rental listings that do not specify the use of Secure Payment Service.

  • I missed a deadline for responding to a dispute. What can be done?

    Failure to respond within the allowable timeframe is considered as a default. We will be processing the dispute without the requested information and will produce a resolution based on the existing facts and information. There is nothing can be done to reinstate this transaction.

  • I missed a deadline for responding to a rental transaction and you have automatically cancelled it. What can be done?

    Failure to respond within the allowable timeframe is considered as a default and results in cancellation of a transaction. There is nothing can be done to reinstate this transaction.

  • I tried to use a discount code but received an error stating that the discount code is invalid, have already been used, or expired. Why is this happening and what can I do now?

    There are many different types of discount codes we use: some are a single-use codes, others can be used by certain users or have a limitation on the number of uses. In addition, all discount codes have effective and expiration dates, so that the codes can only be used during a valid period. You may try another code if you have one or otherwise proceed without using a discount code.

  • I wanted to use your Rental Protection Service but I am unable to specify that in the "Use Rental Protection Service" field. What do I do?

    You may use Rental Protection Service only for rental listings with Mandatory or Optional Rental Protection Service requirement as specified by the owner and only at least 14 days prior to the check-in date.

  • I wanted to use your Secure Payment Service but I am unable to do that. What do I do?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. You can only use the Secure Payment Service if the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service.

  • What can I do if the owner of the rental unit I am renting does not respond to my inquires or does not honor his/her commitment and I am using your Rental Protection Service?

    If an owner does not complete his/her action by the imposed deadline, it is considered as an owner’s default and results in cancellation of the rental transaction and the listing. Cancellations due to owner’s default for rental transactions that utilize our Rental Protection Service result in a refund of the collected rent amount back to the renter. However, Rental Protection Service fees and payment processing fees are not refundable.

  • What can I do if the owner of the rental unit I am renting does not respond to my inquires or does not honor his/her commitment and I am using your Secure Payment Service?

    If an owner does not complete his/her action by the imposed deadline, it is considered as an owner’s default and results in cancellation of the rental transaction and the listing. Cancellations due to owner’s default for rental transactions that utilize our Secure Payment Service, result in a refund of the collected rent amount back to the renter. However, Secure Payment Service Booking fees and payment processing fees are not refundable.

  • What can I do if the owner of the rental unit I am renting does not respond to my inquires or does not honor his/her commitment?

    The owner and the renter need to contact each other using either our web site or by other means and complete the transaction on their own, including arranging payment, signing rental agreements, reservation transfer and confirmation, etc. EZ Resort Vacations, Inc. does not have control over the transaction and both, the owner and the renter have an option to utilize our web site at their own discretion to complete the transaction. Please keep in mind, while it is encouraged to utilize our web site to complete the rental transaction, the renter may elect not to do so.

    You may consider reaching out to the owner using other contact methods. The owner's full contact information can be viewed by navigating to My Activity->Owner->Rentals, finding a particular rental transaction and clicking the “Display/Print Rental Agreement As PDF” button. The rental agreement will be opened as a PDF file and will contain full contact information of the renter.

    Finally, if after several contact attempts the owner still does not respond and you have decided to rent another property, there is not much else you can and/or need to do with respect to this rental transaction.

  • What do different rental transaction statuses mean?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept, sign, and pay full rent amount. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed.

  • What do different statuses mean for rental transaction that utilize your Rental Protection Service is used?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service, the owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee and the payment processing fee. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the corresponding listing. For rental transactions that do not utilize our Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service, the renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment for the rent amount, Rental Protection Service fee, and payment processing fee. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction. For rental transactions that do not utilize Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. For rental transactions that utilize our Rental Protection Service, the owner needs to provide us the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter. For rental transactions that do not utilize our Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. For rental transactions that utilize our Rental Protection Service, the renter needs to complete his/her verification and notify us by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed. This status applies only to rental transactions that do not utilize Rental Protection Service.

    Protected - Rental transaction is completed and Rental Protection Service is engaged. No further actions are needed. This status applies only to rental transactions that utilize Rental Protection Service. Funds are released to the owner eight (8) calendar days after the check-out date provided that the renter did not file a dispute.

    Processing disbursement - We are processing the release of funds to the owner. This status applies only to rental transactions that utilize Rental Protection Service.

    Funds disbursed - Funds have been released to the owner. This status applies only to rental transactions that utilized Rental Protection Service.

    Cancelled - This rental transaction has been cancelled.

    Disputed by renter - The renter has filed a dispute notice for this transaction. We are currently investigating it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer. This status applies only to rental transactions that utilize Rental Protection Service.

    Dispute resolved - We have made a final determination on a dispute; this dispute has been resolved. Now we are ready to start processing the disbursement of funds based on the dispute resolution. This status applies only to rental transactions that utilize Rental Protection Service.

  • What do different statuses mean for rental transactions?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or on the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee or the Secure Payment Service Booking fee. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the corresponding listing. For rental transactions that do not utilize our Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept and sign the rental agreement as well as pay the rent amount due. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or on the check-in date, whichever is earlier, to accept and sign the rental agreement and submit payment for the rent amount, Rental Protection Service fee or Secure Payment Service Booking fee, and payment processing fee. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction. For rental transactions that do not utilize Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. For rental transactions that utilize our Rental Protection Service or the Secure Payment Service, the owner needs to provide the confirmation number by 11:59PM ET on the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in a cancellation of a rental transaction and a refund of the collected rent payments to the renter. For rental transactions that do not utilize our Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the renter needs to complete his/her verification and notify us by 11:59PM ET on the third (3rd) full calendar day from the day of the reservation transfer by the owner or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed. This status applies only to rental transactions that do not utilize Rental Protection Service or Secure Payment Service.

    Protected/Secured - Rental transaction is completed and Rental Protection Service or Secure Payment Service is engaged. No further actions are needed. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service. Funds are released to the owner eight (8) calendar days after the check-out date when Rental Protection Service is used or one (1) calendar day after the check-in date when Secure Payment Service is used, provided that the renter did not file a dispute.

    Processing disbursement - We are processing the release of funds to the owner. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

    Funds disbursed - Funds have been released to the owner. This status applies only to rental transactions that utilized Rental Protection Service or Secure Payment Service.

    Cancelled - This rental transaction has been cancelled.

    Disputed by renter - The renter has filed a dispute notice for this transaction. We are currently investigating it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

    Dispute resolved - We have made a final determination on a dispute; this dispute has been resolved. Now we are ready to start processing the disbursement of funds based on the dispute resolution. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

  • What if a rental transaction was cancelled due to a non-response from the owner?

    Failure to respond within the allowable timeframe is considered as a default and results in cancellation of a transaction. There is nothing can be done to reinstate this transaction.

  • What if a rental transaction was cancelled due to a non-response from the renter?

    Failure to respond within the allowable timeframe is considered as a default and results in cancellation of a transaction. There is nothing can be done to reinstate this transaction.

  • What is an instant price negotiation and how does it work?

    We provide instant price negotiation capabilities as per the Owner’s instructions at the time of the listing’s creation. If instructed to do so by the Owner, we may instantly accept an offer or generate a counteroffer. While Owners can specify the minimum acceptable price, they do not have any control over the our proprietary algorithm used to instantly accept offers or generate counteroffers. In case of counteroffers, potential renters or buyers may either accept the counteroffer or reject it and submit the original offer to the Owner. Instant acceptance of the offer or acceptance of the counteroffer initiates creation of a new rental or resale transaction.

  • What is your refund policy for Rental Protection Service fees?

    The Rental Protection Service fee submitted by the owner is non-refundable in any circumstances unless the renter does not submit payment for the rental and the renter’s portions of the Rental Protection Service fee within the allowable time as outlined in Rental Protection Service Terms and Conditions.
    The Rental Protection Service fee submitted by the renter is non-refundable in any circumstances.

  • What is your refund policy for Secure Payment Service fees?

    The Secure Payment Service Booking Fee submitted by the owner is non-refundable in any circumstances unless the renter fails to accept and sign the electronic rental agreement and fulfill his/her payment obligations within the allowable time as outlined in Secure Payment Service Terms and Conditions.
    The Secure Payment Service Booking Fee and Payment Processing fee submitted by the renter are non-refundable in any circumstances.

  • What is your refund policy for the rent amount I paid?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our payment processing services, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use our payment processing services. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our payment processing services, renters receive their rent payment back.

  • When I tried to rent a unit, I am getting an error that the listing is no longer available. However, when I searched for available rental listings it was available. What happened?

    When you searched for available rental listings, the unit was available. Somewhere between the time you searched for listings and the time you tried to complete the rental transaction, someone else has already rented the unit or the owner may have cancelled the listing. We are sorry but you would need to look for another listing.

  • Who may occupy the unit I rented?

    Only guests listed on the confirmation and the members of their party may occupy rentals made through this site. Rentals advertised on this site cannot be transferred or sold to a third party.

  • Category: For Renters/Buyers - Resales


  • Can you describe the process of buying/selling a timeshare?



    Step 1: A timeshare unit owner visits our web site to list his or her property for sale. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available resale properties.

    Step 2: A potential buyer who wishes to purchase a property visits our web site and searches through the company’s database of available resale properties.

    Step 3: The buyer may submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range. The buyer may also contact the owner simply by clicking a button on the web site. The buyer and the owner will connect with each other, negotiate the terms of the deal, choose a closing company, and decide on the next steps.

    Step 4: Once closing takes place, the buyer takes posession of the property and enjoys his or her vacations for years to come.

    It is important to note that buyers and owners need to contact each other using either our web site or by other means and complete the transaction on their own, including arranging payment, choosing a closing company, handle escrow, etc. EZ Resort Vacations does not have control over the transaction.

  • Category: For Renters/Buyers - Payments and fees


  • Can I pay over the phone?

    Unfortunately, payments cannot be accepted over the phone. Any payment transaction must be completed online on our web site.

  • How can I view and/or print a history of my billing and payment transactions?

    You can view and/or print your billing and payment transactions by navigating to the Billing and Payment Transactions tab in My Activity section.

  • How can I view my billing and payment account balance?

    You can view your billing and payment account balance by navigating to the Billing and Payment Transactions tab in My Activity section.

  • How long does it take to issue a refund?

    It takes 2-3 business days for us to issue refunds for refundable transactions.

  • I tried to use a discount code but received an error stating that the discount code is invalid, have already been used, or expired. Why is this happening and what can I do now?

    There are many different types of discount codes we use: some are a single-use codes, others can be used by certain users or have a limitation on the number of uses. In addition, all discount codes have effective and expiration dates, so that the codes can only be used during a valid period. You may try another code if you have one or otherwise proceed without using a discount code.

  • What happens if renter does not submit installment payment by the due date?

    Installment payments must be made on the date they are due or earlier. There will be a grace period such that the renter has until 11:59PM ET on the second (2nd) full calendar day from the installment payment due date to submit the installment payment. Failure to submit installment payments within this timeframe is considered a renter’s default and will result in cancellation of the rental transaction. Cancellation policy for the listing will apply and refunds (if any) will be processed according to the cancellation policy. Note that Installment payment fees are not refundable in any circumstances.

  • What is a payment plan?

    Payment plan allows renters to pay for rentals in installments. Renters will be responsible for a small installment payment fee of $5.99 per installment.

  • What is Administrative Cancellation Fee?

    Administrative cancellation fee is assessed by The Company for processing cancellation of a rental transaction. The amount is specified in the cancellation policy for a particular rental transaction. If the cancellation policy allows for a refund and/or for an owner to retain a portion of or an entire payment made by Renter, the cancellation fee is collected by the Company first. This fee is in addition to all other fees applicable to a specific rental transaction and is subtracted from the refund amount due to the Renter. Disbursements made due to application of a cancellation policy may not exceed the amount of the payment made by Renter less this administrative cancellation fee. This fee is considered earned by The Company and is non-refundable in any circumstances.

  • What is your fee schedule?

    Membership & Account signups - Free
    New Listing Fee - $19.99
    Featured Listing - $7.99
    Rental Protection Service Fee payable by Owner - $29.99
    Rental Protection Service Fee payable by Renter - $29.99
    Insufficient Funds Fee - $50.00
    Chargeback Fee - $50.00
    Payment void and reissue fee - $50.00
    Unlimited Standard Rental Listings 1-year Subscription Fee - $31.99
    Unlimited Featured Rental Listings 1-year Subscription Fee - $44.99
    Unlimited Standard Resale Listings 1-year Subscription Fee - $52.99
    Unlimited Featured Resale Listings 1-year Subscription Fee - $68.99
    Unlimited Standard Rental & Resale Listings 1-year Subscription Fee - $67.99
    Unlimited Featured Rental & Resale Listings 1-year Subscription Fee - $89.99
    All fees must be paid in a U.S. currency.

  • What is your refund policy for Rental Protection Service fees?

    The Rental Protection Service fee submitted by the owner is non-refundable in any circumstances unless the renter does not submit payment for the rental and the renter’s portions of the Rental Protection Service fee within the allowable time as outlined in Rental Protection Service Terms and Conditions.
    The Rental Protection Service fee submitted by the renter is non-refundable in any circumstances.

  • What is your refund policy for Secure Payment Service fees?

    The Secure Payment Service Booking Fee submitted by the owner is non-refundable in any circumstances unless the renter fails to accept and sign the electronic rental agreement and fulfill his/her payment obligations within the allowable time as outlined in Secure Payment Service Terms and Conditions.
    The Secure Payment Service Booking Fee and Payment Processing fee submitted by the renter are non-refundable in any circumstances.

  • What is your refund policy for the rent amount I paid?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our payment processing services, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use our payment processing services. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our payment processing services, renters receive their rent payment back.

  • What method of payment do you accept for payment of listing fees?

    Listings fees are paid via credit cards on our web site. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of rent, the renter’s portion of Rental Protection Service fee, and the payment processing fee?

    Payments of rent, the renter’s portion of the Rental Protection Service fee, and the payment processing fee are paid via credit card. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of rent, the renter’s portion of Secure Payment Booking Fee, and the Payment Processing Fee?

    Payments of rent, the renter’s portion of the Rental Protection Service fee or Secure Payment Service Booking fee, and the payment processing fee are paid via credit card. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the account balance?

    Account balance payments are made via credit cards on our web site. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the owner’s portion of Rental Protection Service fee and the payment processing fee?

    An owner’s portion of the Rental Protection Service fee is paid via credit cards. The payment processing fee will be subtracted from the rent amount due to owner at the time of funds disbursement. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the owner’s portion of Secure Payment Booking Fee and the Payment Processing Fee?

    An owner’s portion of the Secure Payment Service Booking fee is paid via credit cards. The payment processing fee will be subtracted from the rent amount due to owner at the time of funds disbursement. All fees must be paid in a U.S. currency.

  • Why does your Rental Protection Service cost substantially less than similar services offered by other companies?

    By using a low fixed fee for these services we are making it affordable for owners and renters to protect themselves in any rental transaction. This will significantly reduce owners’ and renters’ frustration and will result in an easy, pleasant, and secure transaction. Please remember that our company was created by the timeshare owner and renter for timeshare owners and renters. We do, however, charge a payment processing fee in the amount of 1.99% of the rent amount from each, owner and renter to cover the cost of rent collections from renters and disbursement of payments to owners.

  • Category: For Renters/Buyers - Secure Payment Service


  • Can I cancel a rental transaction if I am using your Secure Payment Service?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listing’s creation; Refunds/credits for rental transactions that utilize either our Rental Protection Service or Secure Payment Service, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use the Rental Protection Service or the Secure Payment Service. Please check the terms and conditions of the Rental Protection Service and the Secure Payment Service for more details. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our Secure Payment Service, renters receive their rent amount back. However, Secure Payment Booking Fees and Payment Processing Fees are not refundable.

  • Can you describe the rental process when Secure Payment Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Secure Payment Service Booking fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Secure Payment Service Booking fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Secure Payment Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Secure Payment Service allows a renter to report a problem within 24 hours after checking in. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 1 business day after the check-in date provided that the renter did not report a problem.

  • How can I communicate to the owner that I wish to use your Secure Payment Service?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. You can only use the Secure Payment Service if the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service.

  • How can I view and/or print a financial history of my rental transactions that utilized Secure Payment Service?

    You can view and/or print financial history of your rental transactions that utilize Secure Payment Service by navigating to the Secure Payment Service tab in My Activity section.

  • How can I view the amount on hold for my rental transactions that utilized Secure Payment Service?

    You can view the amount on hold for your rental transactions that utilized Secure Payment Service by navigating to the Secure Payment Service tab in My Activity section.

  • How do I complete a rental transaction if I am using your Secure Payment Service?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Secure Payment Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Secure Payment Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or by the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Secure Payment Service Booking fee. Payments for the owner’s portion of Secure Payment Service booking fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Secure Payment Service Booking fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Secure Payment Service Booking fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier, to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 1 business day after the check-in date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in a cancellation of a rental transaction and a refund of the collected rent payments to the renter.

    * The renter verifies the reservation and notifies us by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • How much does it cost to use your Secure Payment Service?

    An owner’s portion of the Secure Payment Service Booking fee is 3.99% of the rent amount. A renter’s portion of the Secure Payment Service Booking fee is also 3.99%. An additional payment processing fee in the amount of 1.99% of the rent amount is due from each, owner and renter. All fees must be paid in a U.S. currency.

  • I am renting a unit and using your Secure Payment Service. What are the next steps after signing the rental agreement?

    * Once the rent payment you have submitted is processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by 11:59PM ET on the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by 11:59PM ET on the third (3rd) full calendar day from the day of the owner’s reservation transfer or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I am renting a unit and using your Secure Payment Service. What are the next steps after the owner has transferred the reservation to my name?

    You need to verify the reservation with the resort and notifies EZ Resort Vacations by 11:59PM ET on the third (3rd) full calendar day from the day of the owner’s reservation transfer or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and your implied consent that rental transaction is valid and completed.

  • I clicked the "Rent This Unit" button for a listing that uses Secure Payment Service. What is next?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Secure Payment Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Secure Payment Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or by the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Secure Payment Service Booking fee. Payments for the owner’s portion of Secure Payment Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Secure Payment Service Booking fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Secure Payment Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or by the check-in date, whichever is earlier, to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 1 business day after the check-in date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or by the check-in date, whichever is earlier. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I do not want to use Secure Payment Service. What do I do?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. If the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service, you cannot opt out of it. You will need to either use the Secure Payment Service or look for other rental listings that do not specify the use of Secure Payment Service.

  • I wanted to use your Secure Payment Service but I am unable to do that. What do I do?

    At the time of a listing’s creation, the owner specifies whether he/she wishes to use our Secure Payment Service. You can only use the Secure Payment Service if the rental transaction you are involved in was created for a listing that specified the use of the Secure Payment Service.

  • What can I do if the owner of the rental unit I am renting does not respond to my inquires or does not honor his/her commitment and I am using your Secure Payment Service?

    If an owner does not complete his/her action by the imposed deadline, it is considered as an owner’s default and results in cancellation of the rental transaction and the listing. Cancellations due to owner’s default for rental transactions that utilize our Secure Payment Service, result in a refund of the collected rent amount back to the renter. However, Secure Payment Service Booking fees and payment processing fees are not refundable.

  • What do different statuses mean for rental transactions?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction or on the check-in date, whichever is earlier, to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee or the Secure Payment Service Booking fee. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the corresponding listing. For rental transactions that do not utilize our Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept and sign the rental agreement as well as pay the rent amount due. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner or on the check-in date, whichever is earlier, to accept and sign the rental agreement and submit payment for the rent amount, Rental Protection Service fee or Secure Payment Service Booking fee, and payment processing fee. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction. For rental transactions that do not utilize Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. For rental transactions that utilize our Rental Protection Service or the Secure Payment Service, the owner needs to provide the confirmation number by 11:59PM ET on the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in a cancellation of a rental transaction and a refund of the collected rent payments to the renter. For rental transactions that do not utilize our Rental Protection Service or Secure Payment Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. For rental transactions that utilize our Rental Protection Service or Secure Payment Service, the renter needs to complete his/her verification and notify us by 11:59PM ET on the third (3rd) full calendar day from the day of the reservation transfer by the owner or on the check-in date, whichever is earlier. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed. This status applies only to rental transactions that do not utilize Rental Protection Service or Secure Payment Service.

    Protected/Secured - Rental transaction is completed and Rental Protection Service or Secure Payment Service is engaged. No further actions are needed. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service. Funds are released to the owner eight (8) calendar days after the check-out date when Rental Protection Service is used or one (1) calendar day after the check-in date when Secure Payment Service is used, provided that the renter did not file a dispute.

    Processing disbursement - We are processing the release of funds to the owner. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

    Funds disbursed - Funds have been released to the owner. This status applies only to rental transactions that utilized Rental Protection Service or Secure Payment Service.

    Cancelled - This rental transaction has been cancelled.

    Disputed by renter - The renter has filed a dispute notice for this transaction. We are currently investigating it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

    Dispute resolved - We have made a final determination on a dispute; this dispute has been resolved. Now we are ready to start processing the disbursement of funds based on the dispute resolution. This status applies only to rental transactions that utilize Rental Protection Service or Secure Payment Service.

  • What is your refund policy for Secure Payment Service fees?

    The Secure Payment Service Booking Fee submitted by the owner is non-refundable in any circumstances unless the renter fails to accept and sign the electronic rental agreement and fulfill his/her payment obligations within the allowable time as outlined in Secure Payment Service Terms and Conditions.
    The Secure Payment Service Booking Fee and Payment Processing fee submitted by the renter are non-refundable in any circumstances.

  • What method of payment do you accept for payment of rent, the renter’s portion of Secure Payment Booking Fee, and the Payment Processing Fee?

    Payments of rent, the renter’s portion of the Rental Protection Service fee or Secure Payment Service Booking fee, and the payment processing fee are paid via credit card. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the owner’s portion of Secure Payment Booking Fee and the Payment Processing Fee?

    An owner’s portion of the Secure Payment Service Booking fee is paid via credit cards. The payment processing fee will be subtracted from the rent amount due to owner at the time of funds disbursement. All fees must be paid in a U.S. currency.

  • Category: For Renters/Buyers - Rental Protection Service


  • A listing I am looking at has a "100% Risk Free" icon. What does it mean?

    Listings that were created by owners with mandatory or optional Rental Protection Service options are tagged as "100% Risk Free" listings. Just to keep in mind, rental listings with mandatory Rental Protection Service option require the renter to use Rental Protection Service while listings with optional Rental Protection Service option leave it up to the renter whether to utilize it or not. Of course, in order for the rental transaction to be a 100% risk free, the renter and the owner need to actually utilize our Rental Protection Service and pay associated fees.

  • Can I cancel a rental transaction if I am using your Rental Protection Service?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our Rental Protection Service, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use the Rental Protection Service. Please check the terms and conditions of the Rental Protection Service for more details. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our Rental Protection Service, renters receive their rent amount back. However, Rental Protection Service Fees and Payment Processing Fees are not refundable.

  • Can I file a dispute notice over the phone?

    Unfortunately, dispute notices cannot be filed over the phone. Dispute notices must be filed online on our web site.

  • Can I report a problem with a rental transaction over the phone?

    Unfortunately, problems with a rental transaction cannot be recorded over the phone. Problems with rental transactions can be reported only online on our web site by logging into My Activity section, then clicking Owners or Renters tab (depending on your role in this rental transaction), then clicking the Rentals tab, finding the rental transaction you wish to report a problem for, and clicking the "Report Problem" button.

  • Can I respond to a dispute inquiry over the phone?

    Unfortunately, responses to dispute inquiries cannot be submitted over the phone. Responses to dispute inquiries must be submitted online on our web site.

  • Can I use your Rental Protection Service if I rented a vacation rental or timeshare property on another web site or through a classified ad?

    Yes, you can. Here is how it works:

    1. The owner needs to initiate a Rental Protection Service request, provide renter’s email address, details of the rental transaction, accept the rental agreement, and submit his/her portion of Rental Protection Service fee and payment processing fee by clicking on the Rental Protection Service button located in the top portion of our home page.

    2. We will notify the renter via email so that the renter can visit our web site, accept the rental agreement, and submit the rent payment along with his/her portion of Rental Protection Service fee.

    3. The renter accepts the rental agreement and submits the rent payment along with his/her portion of Rental Protection Service fee and payment processing fee by 11:59pm ET on the third calendar day following the owner’s acceptance of the rental agreement. Failure to do so within the specified timeframe results in automatic cancellation of this rental transaction.

    4. The owner transfers the reservation to the renter’s name and/or records renter’s name on the reservation and provides a confirmation number by 11:59pm ET on the third calendar day following the renter’s acceptance of the rental agreement. Failure to do so results in automatic cancellation of the transaction, forfeit of Rental Protection Service fees, and a refund of the rent payment back to the renter.

    5. The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.

    6. We will no release funds to the owner until the travel is complete. The collected rent amount less the owner’s portion of payment processing fee will be released to the owner eight calendar days past the check-out date provided that the renter has not filed a dispute. In case of a dispute we will conduct the investigation and resolve it.

    Important Note: In order to allow sufficient amount of time for owners and renters to respond and complete all steps of the Rental Protection Service, we cannot provide Rental Protection Service for rental transactions with check-in dates occurring earlier than 14 days from today’s date.

  • Can you describe the rental process when Rental Protection Service is utilized?



    Step 1: A timeshare unit owner visits our web site to list his or her property for rent. This is accomplished by filling out a web form that consists of several fields about the rental property. The owner can also specify the acceptable rental price range that is used for instant, electronic price negotiations. This listing is added to the company’s database of available rental properties.

    Step 2: A vacationer who wishes to rent a property visits our web site and searches through the company’s database of available rental properties.

    Step 3: The vacationer rents a property simply by clicking a button on the web site. The vacationer may also submit an offer with a lower amount, which is automatically matched against the owner’s acceptable price range.

    Step 4: A rental agreement is issued and is electronically forwarded to the owner for signing. An owner’s portion of the Rental Protection Service fee is collected at the same time via a credit card payment.

    Step 5: The rental agreement is electronically forwarded to the renter for signing. The rent amount, a renter’s portion of the Rental Protection Service fee and the payment processing fee are collected at this time via a credit card payment.

    Step 6: The payment is being processed instantly by EZ Resort Vacations. However, the funds are not released to the owner right away.

    Step 7: The owner then contacts the resort or the property manager to change the reservation to the renter’s name and provides EZ Resort Vacations and the renter the confirmation number issued by the resort or the property manager.

    Step 8: The renter verifies the reservation with the resort or the property manager and notifies EZ Resort Vacations.

    Step 9: The renter occupies the unit and enjoys his or her vacation.

    Step 10: When Rental Protection Service is utilized, both parties are protected against each other’s fraudulent activity such as reservation cancellation by an owner after rent is collected, reporting a credit card chargeback by a renter after travel is completed, etc. Utilization of a Rental Protection Service allows a renter to report a problem within 7 calendar days after the check-out date. The collected rent amount less the owner’s portion of payment processing fee is released to the owner 8 calendar days after the check-out date provided that the renter did not report a problem.

  • Do I have to use your Rental Protection Service?

    Rental Protection Service is an optional feature that is available for owners and renters to utilize if they wish to do so and you ARE NOT required to use it. At the time of the rental listing creation, an owner will specify one of the three Rental Protection Service options for the listing: “Mandatory”, “Optional”, and “None”. The “Mandatory” option will require the renter to utilize the Rental Protection Service when renting this particular listing. The “Optional” feature leaves it up to the renter whether to utilize the Rental Protection Service or not. With this option, the owner is basically saying that he/she will rent the unit to renters who wish to use the Rental Protection Service as well as to renters who do not wish to use the Rental Protection Service. This is the most flexible option and we recommend creating listings with this option in order to accommodate all potential renters. Finally, with the “None” option, the owner indicates that he/she does not want to use Rental Protection Service at all and renters who wish to rent this listing cannot use the Rental Protection Service.

    Rental transactions that will not utilize the Rental Protection Service can be completed outside of our web site. As soon as the renter rents the listing, makes an offer, or, simply, sends an inquiry to an owner, the renter and the owner will be able to contact each other and arrange payments, negotiate terms, prices, etc. The owner and the renter may utilize our web site if they wish to do so and take advantage of a built-in workflow, free rental agreement, etc., but they are not required to do so. However, if a rental transaction will utilize the Rental Protection Service, the renter and the owner will need to use our web site to complete the transaction.

  • How can I communicate to the owner that I wish to use your Rental Protection Service?

    When you submit an offer or create a rental transaction you should select "Yes" in the Use Rental Protection Service field. Keep in mind that this is possible only for rental listings with Mandatory or Optional Rental Protection Service requirement as specified by the owner.

  • How can I view and/or print a financial history of my rental transactions that utilized Rental Protection Service?

    You can view and/or print financial history of your rental transactions that utilize Rental Protection Service by navigating to the Rental Protection Service tab in My Activity section.

  • How can I view the amount on hold for my rental transactions that utilized Rental Protection Service?

    You can view the amount on hold for your rental transactions that utilized Rental Protection Service by navigating to the Rental Protection Service tab in My Activity section.

  • How do I complete a rental transaction if I am using your Rental Protection Service?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Rental Protection Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Rental Protection Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee. Payments for the owner’s portion of Rental Protection Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Rental Protection Service fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Rental Protection Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 8 calendar days after the check-out date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • How do I file a dispute?

    Renter may file a dispute notice by 11:59 PM ET on the seventh (7th) calendar day following the checkout date by logging into My Activity section on our web site, then clicking Renters->Rental tab, finding the rental transaction you wish to file a dispute for, and clicking the "File A Dispute" button.

  • How do I find a status of the dispute?

    Dispute related activity is logged in the Notes field in the Rental Transaction Details screen. This screen is accessible from the Rentals tab in My Activity section on our web site.

  • How much does it cost to use your Rental Protection service?

    An owner’s portion of the Rental Protection Service fee is $29.99. A renter’s portion of the Rental Protection Service fee is also $29.99. An additional payment processing fee in the amount of 1.99% of the rent amount is due from each, owner and renter. All fees must be paid in a U.S. currency.

  • I am renting a unit and using your Rental Protection Service. What are the next steps after signing the rental agreement?

    * Once the rent payment you have submitted is processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I am renting a unit and using your Rental Protection Service. What are the next steps after the owner has transferred the reservation to my name?

    You need to verify the reservation with the resort and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and your implied consent that rental transaction is valid and completed.

  • I clicked the "Rent This Unit" button and would like to use your Rental Protection Service. What is next?

    * The timeshare unit owner needs to confirm availability and accept and sign the rental agreement.

    * If Rental Protection Service is utilized, a renter is 100% protected against an owner’s fraudulent activity that may result in a change or even cancellation of the reservation with the resort at a later date. At the same time, an owner is protected from a renter’s fraudulent payment activity as well. The information provided below applies only to rental transactions that utilize our Rental Protection Service.

    * The owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee. Payments for the owner’s portion of Rental Protection Service fees are to be made by a credit card. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the listing.

    * Once the rental agreement is signed by the owner, it is routed to the renter for acceptance, signature, and payment for the rent amount, the renter’s portion of the Rental Protection Service fee, and the renter’s portion of the payment processing fee. Rent payments, the renter’s portion of Rental Protection Service fees, and the renter’s portion of the payment processing fee are to be made by a credit card. The renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction.

    * Once the payment is submitted by the renter and processed by EZ Resort Vacations, Inc., the funds are not released to the owner right away. The rent payment less the owner’s portion of the payment processing fee will be disbursed to the owner 8 calendar days after the check-out date, provided that there were no dispute filed by the renter.

    * The owner then contacts the resort to change the reservation to the renter’s name and then provides EZ Resort Vacations, Inc. the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter.

    * The renter verifies the reservation and notifies EZ Resort Vacations by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed.


  • I do not want to use Rental Protection Service but I am unable to specify that in the "Use Rental Protection Service" field. What do I do?

    Rental listings with Mandatory Rental Protection Service requirement do not allow rental transactions without the use of Rental Protection Service.

  • I wanted to use your Rental Protection Service but I am unable to specify that in the "Use Rental Protection Service" field. What do I do?

    You may use Rental Protection Service only for rental listings with Mandatory or Optional Rental Protection Service requirement as specified by the owner and only at least 14 days prior to the check-in date.

  • The dispute has been resolved but I am not satisfied with the resolution. What do I do?

    Renters and owners agree to accept the dispute resolution determination made by the EZ Resort Vacations as the final resolution. Each party involved in a dispute is responsible for meeting their financial obligation as stated in the company’s decision on that dispute.

  • What can I do if the owner of the rental unit I am renting does not respond to my inquires or does not honor his/her commitment and I am using your Rental Protection Service?

    If an owner does not complete his/her action by the imposed deadline, it is considered as an owner’s default and results in cancellation of the rental transaction and the listing. Cancellations due to owner’s default for rental transactions that utilize our Rental Protection Service result in a refund of the collected rent amount back to the renter. However, Rental Protection Service fees and payment processing fees are not refundable.

  • What do different dispute statuses mean?

    These are statuses and their meanings that are being currently used for disputes:
    Pending Owner’s Response - We need some information from the Owner in order to process the dispute. We have contacted the owner and are awaiting his/her reply.

    Pending Renter’s Response - We need some information from the Renter in order to process the dispute. We have contacted the renter and are awaiting his/her reply.

    Under Investigation - We have received information from parties involved in a dispute and are currently processing it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer.

    Resolved - We have made final determination on a dispute; this dispute has been resolved. As per Rental Protection Service terms and conditions, both, renter and owner agreed to accept this dispute resolution as the final resolution of the dispute.

  • What do different statuses mean for rental transaction that utilize your Rental Protection Service is used?

    These are statuses and their meanings that are being currently used for rental transactions:
    Pending acceptance by owner - The Owner needs to confirm availability and accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service, the owner has until 11:59 PM Eastern Time on the third (3rd) full calendar day from the creation of a new rental transaction to accept and sign the rental agreement and to submit his or her potion of the Rental Protection Service fee and the payment processing fee. Failure to do so in a timely manner is considered as owner’s default and results in cancellation of the rental transaction and the corresponding listing. For rental transactions that do not utilize our Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending acceptance by renter - The renter needs to accept and sign the rental agreement. For rental transactions that utilize our Rental Protection Service, the renter has until 11:59 PM Eastern Time on the third (3rd) full calendar day following the day of the rental agreement’s acceptance by the owner to accept and sign the rental agreement and submit payment for the rent amount, Rental Protection Service fee, and payment processing fee. Failure to do so in a timely manner is considered as a renter’s default and results in a cancellation of the transaction. For rental transactions that do not utilize Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to accept and sign the rental agreement, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click the Accept and Sign Rental Agreement button.

    Pending reservation transfer by owner - The owner needs to contact the resort to change the reservation to the renter’s name. For rental transactions that utilize our Rental Protection Service, the owner needs to provide us the confirmation number by the end of the third (3rd) full calendar day from the day of the renter’s acceptance of the rental agreement. Failure to do so in a timely manner results in cancellation of a rental transaction and a refund of the entire payment to the renter. For rental transactions that do not utilize our Rental Protection Service, no deadlines are imposed and the owner and the renter contact each other to complete the transaction on their own. In order to record the reservation transfer, please visit My Activity->Owner->Rentals section on the web site, find the rental transaction, and click Confirm Reservation Transfer button.

    Pending reservation verification by renter - The renter needs to verify the reservation with the resort. For rental transactions that utilize our Rental Protection Service, the renter needs to complete his/her verification and notify us by the end of the third (3rd) full calendar day from the day of the owner’s reservation transfer. Failure to do so in a timely manner results in automatic verification of the reservation by the renter and the renter’s implied consent that rental transaction is valid and completed. In order to record verification of the reservation, please visit My Activity->Renter/Buyer->Rentals section on the web site, find the rental transaction, and click Verify Reservation With The Resort button.

    Completed - Rental transaction is completed and no further actions are needed. This status applies only to rental transactions that do not utilize Rental Protection Service.

    Protected - Rental transaction is completed and Rental Protection Service is engaged. No further actions are needed. This status applies only to rental transactions that utilize Rental Protection Service. Funds are released to the owner eight (8) calendar days after the check-out date provided that the renter did not file a dispute.

    Processing disbursement - We are processing the release of funds to the owner. This status applies only to rental transactions that utilize Rental Protection Service.

    Funds disbursed - Funds have been released to the owner. This status applies only to rental transactions that utilized Rental Protection Service.

    Cancelled - This rental transaction has been cancelled.

    Disputed by renter - The renter has filed a dispute notice for this transaction. We are currently investigating it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer. This status applies only to rental transactions that utilize Rental Protection Service.

    Dispute resolved - We have made a final determination on a dispute; this dispute has been resolved. Now we are ready to start processing the disbursement of funds based on the dispute resolution. This status applies only to rental transactions that utilize Rental Protection Service.

  • What is your refund policy for Rental Protection Service fees?

    The Rental Protection Service fee submitted by the owner is non-refundable in any circumstances unless the renter does not submit payment for the rental and the renter’s portions of the Rental Protection Service fee within the allowable time as outlined in Rental Protection Service Terms and Conditions.
    The Rental Protection Service fee submitted by the renter is non-refundable in any circumstances.

  • What is your refund policy for the rent amount I paid?

    Cancellations of rental transactions are governed by the cancellation policy specified by Owner at the time of a listings creation; Refunds/credits for rental transactions that utilize our payment processing services, if any, will be issued according to the listing’s cancellation policy as well. No refunds/credits will be issued for non-cancellable rental transactions or rental transactions that do not use our payment processing services. We highly recommend that you buy a travel insurance from a third party travel insurance provider. Please check with a particular insurance company for the coverage details and terms.
    However, we cannot control owners or prevent them from canceling rental transactions. In case of an owner cancelling rental transactions that utilize our payment processing services, renters receive their rent payment back.

  • What method of payment do you accept for payment of rent, the renter’s portion of Rental Protection Service fee, and the payment processing fee?

    Payments of rent, the renter’s portion of the Rental Protection Service fee, and the payment processing fee are paid via credit card. All fees must be paid in a U.S. currency.

  • What method of payment do you accept for payment of the owner’s portion of Rental Protection Service fee and the payment processing fee?

    An owner’s portion of the Rental Protection Service fee is paid via credit cards. The payment processing fee will be subtracted from the rent amount due to owner at the time of funds disbursement. All fees must be paid in a U.S. currency.

  • Why does your Rental Protection Service cost substantially less than similar services offered by other companies?

    By using a low fixed fee for these services we are making it affordable for owners and renters to protect themselves in any rental transaction. This will significantly reduce owners’ and renters’ frustration and will result in an easy, pleasant, and secure transaction. Please remember that our company was created by the timeshare owner and renter for timeshare owners and renters. We do, however, charge a payment processing fee in the amount of 1.99% of the rent amount from each, owner and renter to cover the cost of rent collections from renters and disbursement of payments to owners.

  • Category: For Renters/Buyers - Security, fraud, and disputes


  • Can I file a dispute notice over the phone?

    Unfortunately, dispute notices cannot be filed over the phone. Dispute notices must be filed online on our web site.

  • Can I report a problem with a rental transaction over the phone?

    Unfortunately, problems with a rental transaction cannot be recorded over the phone. Problems with rental transactions can be reported only online on our web site by logging into My Activity section, then clicking Owners or Renters tab (depending on your role in this rental transaction), then clicking the Rentals tab, finding the rental transaction you wish to report a problem for, and clicking the "Report Problem" button.

  • Can I respond to a dispute inquiry over the phone?

    Unfortunately, responses to dispute inquiries cannot be submitted over the phone. Responses to dispute inquiries must be submitted online on our web site.

  • How can I be sure that I am dealing with a legitimate company and that your web site is not collecting information for fraudulent activities, phishing attacks, spam, etc.?

    A reputable third-party firm specializing in online security services called GeoTrust has conducted verification of our company and issued a seal confirming that we are a legitimate company and that our web site is operated by us, EZ Resort Vacations, Inc. The seal is visible in the footer section of our home page. In addition, we are a corporation registered with the New York Department of State's Division of Corporations, State Records, and Uniform Commercial Code. Please feel free to contact them or use their Corporation and Business Entity online database to lookup our information.

  • How can I be sure that my information is securely transmitted and stored in your database?

    We are utilizing secure socket layer (SSL) technology for transmission of your information. This technology uses certificates issued by a reputable third-party firm specializing in online security services called GeoTrust. In addition, we are following best practices with regard to secure storage of your information on our servers. Moreover, GeoTrust is conducting daily scans of our servers for malware detection. GeoTrust seals with the current status of a "health check" of our web site are displayed in the footer section on a home page.

  • How do I file a dispute?

    Renter may file a dispute notice by 11:59 PM ET on the seventh (7th) calendar day following the checkout date by logging into My Activity section on our web site, then clicking Renters->Rental tab, finding the rental transaction you wish to file a dispute for, and clicking the "File A Dispute" button.

  • How do I find a status of the dispute?

    Dispute related activity is logged in the Notes field in the Rental Transaction Details screen. This screen is accessible from the Rentals tab in My Activity section on our web site.

  • How much does it cost to use your Rental Protection service?

    An owner’s portion of the Rental Protection Service fee is $29.99. A renter’s portion of the Rental Protection Service fee is also $29.99. An additional payment processing fee in the amount of 1.99% of the rent amount is due from each, owner and renter. All fees must be paid in a U.S. currency.

  • How much does it cost to use your Secure Payment Service?

    An owner’s portion of the Secure Payment Service Booking fee is 3.99% of the rent amount. A renter’s portion of the Secure Payment Service Booking fee is also 3.99%. An additional payment processing fee in the amount of 1.99% of the rent amount is due from each, owner and renter. All fees must be paid in a U.S. currency.

  • I am concerned about information I share on the web site. What measures are you taking to protect my privacy?

    The Company takes privacy of our users very seriously. Any personal information submitted through our web site is used solely for the purpose of serving your needs and communicating news and announcements. We do not share this information with third party entities except for parties involved in rental transactions or our partners and affiliates. Another important point is that we do not store any financial information you provide while conducting business on our site. This information is handled by reputable third party payment processors. Moreover, we are utilizing SSL technology using certificates issued by a reputable third-party firm specializing in online security services called GeoTrust, for any data communication between your computer and our servers.

  • I just received a call from asking for my account information and password. What should I do?

    Please remember that we never ask for your password either via email or on the phone. Any communication you receive asking for password has not been initiated by us and represents a fishing attempt from scammers. Please never provide your password to anyone.

  • I just received an email asking for my account information and password. What should I do?

    Please remember that we never ask for your password either via email or on the phone. Any communication you receive asking for password has not been initiated by us and represents a fishing attempt from scammers. Please never provide your password to anyone.

  • I missed a deadline for responding to a dispute. What can be done?

    Failure to respond within the allowable timeframe is considered as a default. We will be processing the dispute without the requested information and will produce a resolution based on the existing facts and information. There is nothing can be done to reinstate this transaction.

  • The dispute has been resolved but I am not satisfied with the resolution. What do I do?

    Renters and owners agree to accept the dispute resolution determination made by the EZ Resort Vacations as the final resolution. Each party involved in a dispute is responsible for meeting their financial obligation as stated in the company’s decision on that dispute.

  • What do different dispute statuses mean?

    These are statuses and their meanings that are being currently used for disputes:
    Pending Owner’s Response - We need some information from the Owner in order to process the dispute. We have contacted the owner and are awaiting his/her reply.

    Pending Renter’s Response - We need some information from the Renter in order to process the dispute. We have contacted the renter and are awaiting his/her reply.

    Under Investigation - We have received information from parties involved in a dispute and are currently processing it. Generally, disputes are resolved within two to four weeks from the filing date, although in some cases it may take longer.

    Resolved - We have made final determination on a dispute; this dispute has been resolved. As per Rental Protection Service terms and conditions, both, renter and owner agreed to accept this dispute resolution as the final resolution of the dispute.